Roadrunner communication is terrible. Three different employees apologized, said they would check on issue & call back. They never call back. Seems to be a friendly way to get you off the phone.
For [More]
Don't waste your time. They'll be super responsive until they get your money, then they ghost you. Contacted to arrange shipping for one vehicle from CA to WA. Booking completed on 12/14, with vehicle [More]
My recent encounter with Roadrunner Auto Transportation has been nothing short of a nightmare, resulting in unparalleled stress and dissatisfaction. The glaring issues I faced with their service inclu [More]
cannot say enough bad things about these people Be very aware!!! They seem great while they are selling you service but these jerks are NOT trust worthy they were 6 days before i could even speak wi [More]
Do NOT use this vehicle carrier! I typically only post positive reviews, or I don’t review at all, but I had to make an exception because of how terrible their customer service is. The car eventually [More]
I hired Road Runner to transport a brand new Cadillac Escalade from Florida to Tennessee. I received my brand new car with multiple, deep scratches on the front bumper and side mirrors. The driver tri [More]
I paid this company to transport my car door to door. The driver is now telling me I have to meet him on the other side of the city to pick up my car. He stated he has to unload nine cars to retriev [More]
RoadRunner Auto Transport - Terry, we sincerely apologize for the inconvenience you experienced with our service. We understand the frustration of having to pick up your car on the other side of the city, and we regret any confu...
I will be adding to the many negative reviews for this company. I bought a 1949 Ford F5 truck in Moses Lake Washington and wanted to move it to Nampa, Idaho. I used the Road Runner Auto Transport we [More]
RoadRunner Auto Transport - Jim, we sincerely apologize for the negative experience you had with us here at RoadRunner Auto Transport, and we appreciate you bringing these issues to our attention. We regret any inconvenience cau...
Price was almost twice as much of all the quotes I got but I wanted a quality shipper.
Truck arrived a day later than I scheduled causing the shipper to take another day off work to wait on them and [More]
RoadRunner Auto Transport - Josh, thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced with your recent transport. We take your concerns seriously and appreciate...
Just hired Road Runner to transport a car I recently bought from a car dealership in WA and being transported to NC. When I initially inquired they were all over my account. They called and emailed [More]
RoadRunner Auto Transport - Todd, we sincerely apologize for the frustration and inconvenience you have experienced with the delivery of your vehicle. We understand the importance of timely and transparent communication througho...
I initially chose RoadRunner Auto Transport based on a recommendation and high rating, expecting a seamless and efficient process for transporting my vehicle. Unfortunately, my experience has been far [More]
RoadRunner Auto Transport - Steven, we understand that you have since been issued a refund and we sincerely apologize for the inconvenience and frustration you have experienced with us here at RoadRunner Auto Transport. We under...
First and foremost, the car arrived undamaged and for that I am sincerely grateful. Unfortunately, despite planning the transportation 6 weeks in advance, signing a contract, and giving a deposit:
1) [More]
RoadRunner Auto Transport - Bert, we sincerely appreciate your feedback and would like to express our gratitude for choosing our services to transport your vehicle. We are pleased to hear that your car arrived undamaged, and we ...
Joseph Welna would hang up the phone immediately at the moment you say no. Then he would send you email complaining that you wasted his time and tried to teach you do not do that. No wonder I saw so [More]
RoadRunner Auto Transport - Zetian, We are deeply sorry to hear about your negative experience, and we appreciate you bringing this matter to our attention. At our company, we strive to provide the best possible service, and the...
Worst company I have ever dealt with. My car was supposed to be delivered 9/18 and it's 9/25 and still not here. You have to wait at least an hour for anyone to pick up the phone and each time they ca [More]
RoadRunner Auto Transport - Nick, we understand that your vehicle has since been delivered to your requested destination and sincerely apologize for the inconvenience and frustration you've experienced with the recent transport ...
Please note, I reviewed this company on Google and they deleted my review. Therefore, I added a review to Yelp and now here.
THIS COMPANY IS SHADY. COMPLETE BAIT AND SWITCH!
I was "convinced" by t [More]
I booked a transport through Roadrunner transportation for my Lamborghini Uris, and it was to be delivered on 8-9-23 and the car is still not here 8-11-23. When I called roadrunner they could not tell [More]
I registered for a delivery a month in advance, coast-to-coast. Fortunately, they did not charge me, however, I never heard back from them regarding a pick-up date. They don't answer their phone and t [More]
RoadRunner Auto Transport - Ron, we appreciate your feedback and are truly sorry for the inconvenience you experienced with our service. We deeply regret any frustration caused by the lack of communication and the issues you enc...
My vehicle was delivered only bc the police found the contractor company that RR hired. This company has also lied and manipulated me so much that is sad. I will never use this company again.
To start, I hardly ever write reviews (good or bad), but service from Road Runner was THE WORST! I initially booked a car shipment about 3 weeks prior to my desired pick up date on 5/17/2023. I spoke [More]
RoadRunner Auto Transport - Nicole, thank you for sharing your feedback about your experience with us here at RoadRunner Auto Transport. We apologize for the inconvenience and frustration you encountered during the process. We t...
I scheduled a transport weeks in advance and confirmed it a few days before pick up. The price was increased but I didn't have many options about that. Then I never heard anything from the driver even [More]
RoadRunner Auto Transport - Maggie, we strive to provide excellent customer service and we are very are sorry to hear about your recent experience. We have asked that management contact you as soon as possible to aide in resolvi...
Do not use Road Runner. They were the first company i spoke with and reassured me they could handle picking up my car at the port in Brunswick Ga and deliver to my home in Alabama. They strung me a [More]
RoadRunner Auto Transport - Patricia, we apologize for any inconvenience you may have experienced, due to the unexpected cancellation of the assigned carrier. It is for this reason that we rely on a vast network of carriers read...
I shipped a car with them from Oregon to Illinois, it was over two weeks late (not due to weather). I've never had such bad service along with lack of customer service. I called every day to get an u [More]
RoadRunner Auto Transport - Michelle, thank you for taking the time to share your feedback. Because circumstances arise that cannot be anticipated like road closures and breakdowns, we always advise that all dates are estimated...
I was not informed that picking up my vehicle could take a week! This is completely unacceptable. Agent was misleading making me think the car would be picked up the day after booking. On hold forever [More]
RoadRunner Auto Transport - Elizabeth, we are sorry to hear that you experienced any difficulty contacting us during the holiday weekend. While we were able to work quickly to secure a trusted carrier to transport your vehicle, ...
Had a horrible experience over the phone with Wuilfredo Cortez. He continued to talk down to me as a female believing I didn't understand how pricing for shipping vehicles worked. Ater thanking him fo [More]
RoadRunner Auto Transport - Jessica, we are sorry to hear that you felt gender had anything to do with our required explanation of our pricing. Our representative attempted to explain that when shopping for quotes with multiple ...
Had a quote with pickup schedualed. $1095 Wed
Called day of said price had increased $200.
I had to move forwand had car sitting. $1250
Found out from a different carrier they had it posted for $925 [More]
RoadRunner Auto Transport - Andy, after careful evaluation of your records, we found that you were given inaccurate information perhaps as a mistake or a deliberate defamatory action taken by a competitor. We feel this is in err...