They provided a quote, and at time of pick up confirmation they increased their price by 25% and tried to tell me this was common practice. This is only after I had to follow up with them almost a wee [More]
RoadRunner Auto Transport - Nancy, we regret that you chose to cancel your shipment with us before we were able to assist you. Every carrier has their own pricing as they are owner-operators and the cost of the carrier willing t...
My vehicle was scheduled to be picked up the 29th so it’d be delivered on or around Jan 5 , my arrival date to my new home.The rep never discussed dates are estimated verbally.
Once you sign a contra [More]
RoadRunner Auto Transport - Will, we are sorry to hear that you chose to cancel your shipment with us. Carriers are typically assigned on or close to your provided ready date, however there was a delay due to carrier availabilit...
I was given a confirmation of a transport company and pick up day for my car shipment. On the day of pick up, I have not heard anything from them by the middle of the day, so I contacted their custome [More]
RoadRunner Auto Transport - Holly, we strive to provide excellent customer service and regret the experience you have had with us. We understand that you have not contacted the correct carrier company, as all the carriers we wor...
You guys were supposed to be picking up my car Jan 8, 2022 to take down to TX. This was confirmed with an agent who I communicated with via your website because you guys never pick up the phone. It is [More]
RoadRunner Auto Transport - Josh, we appreciate the opportunity to address your situation. We typically assign a carrier to your vehicle’s shipment on your provided ready date because this practice has proven the most successful...
I paid to ship my vehicle from TX to ID and the carrier was involved in an accident. My vehicle was damaged during that accident and a tow company had to recover my vehicle and the carrier’s vehicle a [More]
RoadRunner Auto Transport - Stuart, we sincerely apologize for the damages that occurred during your vehicle’s shipment. We have an extremely low damage rate and deeply regret the experience you've had with the carrier that assi...
(i). Pickup was eight (!) days after their quote estimate
(ii). Price increased materially from their quote estimate;
(III) Delivery still hasn't happened (I'm currently at four days and waiting afte [More]
As other reviewers have stated, I would give negative stars if possible. I’ll try to make my story short… We we’re moving out of state with 2 young children during the pandemic and needed to ship our [More]
RoadRunner Auto Transport - Amanda, we are sorry to read that your experience was anything less than five stars and apologize for any inconveniences you may have experienced. We always express that all dates associated with ship...
Paid in full $1286 to have my car transported cross country. They did not show for transport and now I am not able to get ahold of anyone at the company. Not reliable by any means. Will be getting my [More]
RoadRunner Auto Transport - Sumedha, we are sorry to hear that you had trouble contacting us outside of our business hours. We understand that your vehicle has been successfully picked up at this time and is on its way to your d...
Sean Brady called wanting me to book with Roadrunner. I explained I wanted to book with a carrier vs a broker. He proceeded to tell me there were no carriers only brokers and that I was being lied to [More]
RoadRunner Auto Transport - Denise, we strive to provide excellent customer service and regret the experience you've had with us. It is our policy to follow up with each quote that is placed in our system and apologize for any u...
I recently used Roadrunner to ship my car from NY to CA, after my parents had previously used this service and had a positive experience. Unfortunately, I can't say I had a good, even decent, experien [More]
RoadRunner Auto Transport - Anna, we strive to provide excellent customer service and regret the experience you've had with us. Sales representatives typically assist with the initial booking of your reservation, any inquiries a...
RoadRunner would get ZERO stars if possible. This company lacks all key components a company should have. Zero communication, zero customer service, all lies. I was first told I would not be charged u [More]
RoadRunner Auto Transport - Sierra, the carrier we assigned to your transport reached the pickup location and because your vehicle was unable to be released due to forms that were not completed by you, they were unable to wait a...
I engaged them a week before the requested pickup, and the quote came in at least $200 more then any other quote I received. I agreed because I know cheaper is not always better. What a mistake. These [More]
RoadRunner Auto Transport - Jason, we are sorry to read of your frustrations while trying to contact us during peak call hours. To help alleviate long hold times and provide you with quicker status updates during your transport...
They say one thing and it’s something else. Was NOT timely in picking up at all. Extremely expensive. Customer service was no help. Will never use again. Would not recommend
RoadRunner Auto Transport - We are sorry to hear that your shipment did not run a smoothly as anticipated and apologize for any inconveniences as a result. We strive to provide excellent customer service and regret the experienc...
I'm not sure how other people's experience is but I had the worst experience imaginable. It was a nightmare. Oh and the carrier also broke my trunk.
So this is NOT my first time booking with an auto [More]
After agreeing on price of $1300, I gave them my credit card info. Waited a couple of days and then got a call that shipper was available. Price is now $1600 when put on the spot. Son is in air force [More]
RoadRunner Auto Transport - Travis, we appreciate the opportunity to address your situation. The carrier that we located requested additional fees as they had priced the available spot on their trailer higher than expected. Ever...
I will never ever use this company or recommend them to anyone i know! I was quoted one price and charged another, my car was 2 days later then promised, i had to go pick it up myself. If you don’t ne [More]
DO NOT USE THIS SERVICE! They were unprofessional and shady, not to mention that they did not call before coming to pick up the cars, there was a huge language barrier between the driver and us, and t [More]
RoadRunner Auto Transport - Kaya, thank you for taking the time to share your feedback. We offer different styles of payment options to provide the easiest transaction for you, we apologize if this was unclear. Management has b...
After I received the quote, since price was way high than any other transportation company, I had let them know about going with other company, after then Representative started being rude in addressi [More]
RoadRunner Auto Transport - Sid, we strive to provide excellent customer service and regret the experience you have had with us. We are not affiliated with the phone number you listed and are sorry to hear that we are no longer ...
Scheduled a shipment from NYC to California. Went with Roadrunner based on a prior successful car transport. This quoted rate of $1865 which was immediately charged to my cc on booking. Note that t [More]
RoadRunner Auto Transport - John, we’re sorry to hear about your experience with us here at RoadRunner Auto Transport. unfortunately, because zip code 70010 was mistakenly entered not 10010, the original carrier and price for sh...
If there were negative stars I would give them to this joke of a service. I paid $900 to be ignored and rudely hung up on. I needed to ship my car to my University for move-in day and they said that I [More]
RoadRunner Auto Transport - Max, we are sorry to hear that things didn’t run as smoothly as anticipated and for any inconveniences this delay may have caused you. All dates are estimated and are subject to change due simply to t...
This is the second time I have used roadrunner. They quote you a price then when they find a carrier the carrier jacks up the price. This will be the last time using roadrunner
RoadRunner Auto Transport - Brian, we apologize for the issues that occurred with your shipment. Unfortunately, your delivery location is off route and not frequented by our carrier network. The carrier that we located requeste...
We booked our reservation with Road Runner after reading good reviews, and received a booking confirmation with our agree-upon price. We did not hear from them for three days, and when we did they sai [More]
RoadRunner Auto Transport - Steve, we are sorry to hear that you chose to cancel with us for this reason. We are transparent that we rely on a network of drivers who have been hand selected and highly rated by industry professio...
?First of all, I finally did get my car successfully transported with Road Runner, but it took an extra 5 days and a lot of aggravation to make the connection and receive my car.
We were moving acro [More]
RoadRunner Auto Transport - Greg, thank you for taking the time to share your experience. We are sorry to hear that thing didn’t run as smoothly as anticipated and for any inconveniences this delay may have caused you and for an...
I chose roadrunner for shipping my car as thier quote was competitive. I confirmed that this was total charge and final. After two weeks, now when the time came to ship the car, they called me and i [More]
RoadRunner Auto Transport - Madansinh, we are sorry to hear that you chose to cancel your shipment with us for this reason and we are no longer able to assist you with your vehicle’s relocation.
I cannot stress enough how you SHOULD NOT use this company. They quickly give you a quote and then they call you incessantly to see when you’ll ship your car. However, if your contact person does no [More]
