I shipped a car with them from Oregon to Illinois, it was over two weeks late (not due to weather). I've never had such bad service along with lack of customer service. I called every day to get an u [More]
I was not informed that picking up my vehicle could take a week! This is completely unacceptable. Agent was misleading making me think the car would be picked up the day after booking. On hold forever [More]
RoadRunner Auto Transport - Elizabeth, we are sorry to hear that you experienced any difficulty contacting us during the holiday weekend. While we were able to work quickly to secure a trusted carrier to transport your vehicle, ...
Had a horrible experience over the phone with Wuilfredo Cortez. He continued to talk down to me as a female believing I didn't understand how pricing for shipping vehicles worked. Ater thanking him fo [More]
RoadRunner Auto Transport - Jessica, we are sorry to hear that you felt gender had anything to do with our required explanation of our pricing. Our representative attempted to explain that when shopping for quotes with multiple ...
Had a quote with pickup schedualed. $1095 Wed
Called day of said price had increased $200.
I had to move forwand had car sitting. $1250
Found out from a different carrier they had it posted for $925 [More]
RoadRunner Auto Transport - Andy, after careful evaluation of your records, we found that you were given inaccurate information perhaps as a mistake or a deliberate defamatory action taken by a competitor. We feel this is in err...
BUYER BEWARE. I just shipped 2 cars cross country with Roadrunner and had a horrible experience.
1) One of my cars arrived over 2 weeks late even though i booked it almost 2 months in advance. ( [More]
RoadRunner Auto Transport - Sam, thank you for providing us with an opportunity to apologize for the issues that occurred with your vehicle’s shipment. Unfortunately, because delays are common during ground transportation and ci...
I used Road Runner to bring my car from CA to MN. This is a car that a relative gave me (Datsun Z260 1974) The original title was given to the driver and the driver didn't drop the title with the car. [More]
I had Road Runner transport ship my damaged truck from PA to iN. I specified that the truck was not in running condition and needed winched on and off. When I specified that, the estimated indicated i [More]
Roadrunner has now had our car for 14 days traveling from Orlando to Las Angeles.. We call daily trying to reach dispatch or customer service at RoadRunner as car was to arrive in LA May 16th.. When [More]
I reached out to Road Runner on the phone after an auto transport company stood me up one day before my move. I wanted to speak to someone to ensure the car would be picked up asap as we are moving. I [More]
RoadRunner Auto Transport - Kyle, we are sorry to hear that you chose to cancel your shipment with us before we were able to assist you with your vehicles transport. Unfortunately, because the nature of ground transportation is ...
Let me first say that if my car ever arrives, I will update the review to reflect said delivery. How this company has any kind of positive reviews is astounding. Do you enjoy wasting time and money wh [More]
RoadRunner Auto Transport - Sarah, thank you for providing us with the opportunity to address your feedback. Our reviews online depict a small fraction of the thousands of happy customers we assist daily. We understand that your...
Anthony Albano treated me very rudely when I received a call back for an online quote.
He became aggressive once I mentioned I was waiting on other quotes and asked why it would take so long since th [More]
I really hate writing negative reviews, especially when my initial interaction with RoadRunner was quite smooth. Unfortunately, that's where it stopped. I currently have a paid-in-full booking for tra [More]
RoadRunner Auto Transport - Michelle, we are sorry to hear that this didn’t run as smoothly as anticipated and for any inconveniences this delay may have caused you. We understand that your vehicle has been picked up and is curr...
Driver damaged my vehicle while removing it from the car carrier and acknowledged! the fact that he had damaged the car. I witnessed the incident and filed a claim with Roadrunner within 10 days that [More]
RoadRunner Auto Transport - Ken, we sincerely apologize for the issues that occurred with your shipment. It is our understanding that your claim had been addressed promptly at the time of its submission to us, however it requir...
I was given a price and received multiple phone call after the fact trying to increase the price of the initial quote. One was if I wanted insurance, I always said I didn’t and then I got another one [More]
RoadRunner Auto Transport - Max, unfortunately because the first carrier we assigned to your transport was unable to follow thru we assigned another carrier to transport your vehicle that valued the space on their trailer higher...
They provided a quote, and at time of pick up confirmation they increased their price by 25% and tried to tell me this was common practice. This is only after I had to follow up with them almost a wee [More]
RoadRunner Auto Transport - Nancy, we regret that you chose to cancel your shipment with us before we were able to assist you. Every carrier has their own pricing as they are owner-operators and the cost of the carrier willing t...
My vehicle was scheduled to be picked up the 29th so it’d be delivered on or around Jan 5 , my arrival date to my new home.The rep never discussed dates are estimated verbally.
Once you sign a contra [More]
RoadRunner Auto Transport - Will, we are sorry to hear that you chose to cancel your shipment with us. Carriers are typically assigned on or close to your provided ready date, however there was a delay due to carrier availabilit...
I was given a confirmation of a transport company and pick up day for my car shipment. On the day of pick up, I have not heard anything from them by the middle of the day, so I contacted their custome [More]
RoadRunner Auto Transport - Holly, we strive to provide excellent customer service and regret the experience you have had with us. We understand that you have not contacted the correct carrier company, as all the carriers we wor...
You guys were supposed to be picking up my car Jan 8, 2022 to take down to TX. This was confirmed with an agent who I communicated with via your website because you guys never pick up the phone. It is [More]
RoadRunner Auto Transport - Josh, we appreciate the opportunity to address your situation. We typically assign a carrier to your vehicle’s shipment on your provided ready date because this practice has proven the most successful...
I paid to ship my vehicle from TX to ID and the carrier was involved in an accident. My vehicle was damaged during that accident and a tow company had to recover my vehicle and the carrier’s vehicle a [More]
RoadRunner Auto Transport - Stuart, we sincerely apologize for the damages that occurred during your vehicle’s shipment. We have an extremely low damage rate and deeply regret the experience you've had with the carrier that assi...
(i). Pickup was eight (!) days after their quote estimate
(ii). Price increased materially from their quote estimate;
(III) Delivery still hasn't happened (I'm currently at four days and waiting afte [More]
As other reviewers have stated, I would give negative stars if possible. I’ll try to make my story short… We we’re moving out of state with 2 young children during the pandemic and needed to ship our [More]
RoadRunner Auto Transport - Amanda, we are sorry to read that your experience was anything less than five stars and apologize for any inconveniences you may have experienced. We always express that all dates associated with ship...
Paid in full $1286 to have my car transported cross country. They did not show for transport and now I am not able to get ahold of anyone at the company. Not reliable by any means. Will be getting my [More]
RoadRunner Auto Transport - Sumedha, we are sorry to hear that you had trouble contacting us outside of our business hours. We understand that your vehicle has been successfully picked up at this time and is on its way to your d...
Sean Brady called wanting me to book with Roadrunner. I explained I wanted to book with a carrier vs a broker. He proceeded to tell me there were no carriers only brokers and that I was being lied to [More]
RoadRunner Auto Transport - Denise, we strive to provide excellent customer service and regret the experience you've had with us. It is our policy to follow up with each quote that is placed in our system and apologize for any u...
I recently used Roadrunner to ship my car from NY to CA, after my parents had previously used this service and had a positive experience. Unfortunately, I can't say I had a good, even decent, experien [More]
RoadRunner Auto Transport - Anna, we strive to provide excellent customer service and regret the experience you've had with us. Sales representatives typically assist with the initial booking of your reservation, any inquiries a...
RoadRunner would get ZERO stars if possible. This company lacks all key components a company should have. Zero communication, zero customer service, all lies. I was first told I would not be charged u [More]
RoadRunner Auto Transport - Sierra, the carrier we assigned to your transport reached the pickup location and because your vehicle was unable to be released due to forms that were not completed by you, they were unable to wait a...
