Had the sense that SACD was not on same page as the transport provider. Provider was a lovely couple, good people, but they did not speak English very well, and it was near impossible to communicate [More]
When looking to ship our car from CA to FL, we chose Ship A Car Direct, an auto transport broker advertising on the web that their "fully vetted Carriers cover your vehicle 100% or we will step in and [More]
Review by kathleen engstromon 9/22/2017 7:31 AM
about Ship a Car Direct
I felt that communication was lacking and sometimes broken. It was imperative that we maintained a schedule. The pick up was late and we had to call repeatedly to find out when the driver would be th [More]
When I originally requested a quote, I identified that the vehicle could be picked up as early as August 30th and could not be delivered earlier than September 5th. Once the carrier was scheduled, I w [More]
Review by anne krupczynski on 8/29/2017 7:21 AM
about Ship a Car Direct
I contracted this company to ship two cars from me they shipped the first car fine but the second car they never scheduled never picked up and just cancelled my order I would never never use this comp [More]
Ship a Car Direct - We are sorry that we were not able to get you a carrier for the date requested and you had to cancel to make your flight the next day. Unfortunately, lead time does not help get a carrier secured soon...
So, this unfavorable review is for the company Ship a Car direct brokered for my vehicle. Pickup date was well after requested date. Once vehichle was picked up it was delivered after the original dat [More]
Ship a Car Direct - You may request a specific pick up date, but due to the nature of the industry, you understand that such dates are ‘requests’ only and cannot be guaranteed. You may also ask the driver to find some pl...
Review by michelle escobaron 8/22/2017 8:03 PM
about Ship a Car Direct
I originally chose this company due to their rave reviews from other customers. I was very patient when the coordinator did not pick up the phone or returned my calls. The car was picked up late but [More]
It was good that the car was picked up and arrived safely but I wasn't aware of the COD amount paid to a carrier at the destination. I wasn't informed of the COD amount out of the estimated total cost [More]
Ship a Car Direct - Thank you for taking the time to share your feedback.We send out multiple emails that go over the COD amount as well as the need to prepare cash or a cashier's check in advance. You may also contact u...
Both pick up and drop off were a day late, although it was not a huge issue for me it was annoying to be told the car would be picked up that night and wait all night for a call and not receive one. T [More]
Ship a Car Direct - Thank you for bringing this to our attention and we understand how frustrating it can be to wait a certain time and not go through. We will discuss the issues mentioned, with the carrier, so that we c...
Got out car ok but process was somewhat painful with rude and pushy drivers. Also, they did not deliver door to door and we had to meet them 5 miles away when our complex security said it was ok to dr [More]
Ship a Car Direct - We are sorry to hear about the drivers attitude and he did not go into your complex even though security would allow him. The drivers don't normally go into places they feel might not be safe for the ...
My car was delivered very quickly but there was a dent on the drivers side door. that was not there before I shipped it. I didn't know when the driver was coming until the day before. Which was a week [More]
Review by elise fredekingon 8/8/2017 1:06 PM
about Ship a Car Direct
I called months in advance of our move only to be told it was best to wait until a month prior due to gas prices. OK, fine. My husband called back 1 month prior to our move, gave them a 3 day window [More]
Ship A Car Direct seems like a good company but, in the end, they are only as good as the carriers they contract to transports their cars. And I had a terrible experience with their carrier, Eagle Tra [More]
Ship a Car Direct - We are very sorry to hear the lack of communication you had with this carrier. You may request a specific date and time, but due to the nature of the industry, you understand that such dates are reque...
The service is great was relatively quick. However the driving company that picked up my car misrepresented how much was paid to get the car out of the tow lot. They had no idea that I had prepaid for [More]
Ship a Car Direct - We are sorry to hear the experience you had with the driver. We will address this with the carrier so that we can continue to improve our service, Thank you for taking the time to let us know!
Review by grace charles on 8/3/2017 12:03 PM
about Ship a Car Direct
If you're going to use this company BEWARE OF STEFAN phone number 917-512-9780 he is disgusting hangs up on you and will charge before you agree to anything . If you don't agree to his services he wil [More]
Ship a Car Direct - Hello Grace,
When placing an order with us you authorize us to charge the card once we secure a carrier for you. This is done automatically by our system for every order, and it is written very cl...
Review by bill williams on 7/31/2017 9:48 PM
about Ship a Car Direct
Book a pick up with Stefan. Talks a good game. Has a good pitch. Kept telling me for 7 days. Car would be picked up any day now. On the 8th day he calls and says can't get anyone to pick it up. Sorry. [More]
Ship a Car Direct - Thank you for taking the time to share your review and we are sorry to hear things did not go as planned. We never guarantee dates and lead time does not help secure a carrier sooner. Stefan did his b...
Over my experience was average. Unfortunately, I was in a time crunch and had to make a decision with a carrier. Price was slightly higher than I wanted to pay but again, I was out of options. Carr [More]
Ship a Car Direct - We are sorry to hear about the delay with the estimated pick up date and we are glad to hear that the vehicle arrived a day early. Open carriers can get dirty sometimes and the drivers do not have tim...
The worst service I have ever experienced with this company. Do not use them. Driver stated he would show up to deliver my vehicle and he never show up at all or call. Then he said he would be deliver [More]
Ship a Car Direct - Thanks for your review and we are sorry to hear that you were not satisfied with the carrier. To be fair, you should tell the whole story. Although the driver said he was going to deliver on Saturday,...
Because of the 4th of July my car wasn't picked up until 2 weeks after my desired pick-up date. I understand that the holiday was probably the reason that everything got so backed up, but I had schedu [More]
Ship a Car Direct - Unfortunately in this industry, lead time doesn't help get a carrier secured sooner. We don't guarantee dates, and always recommend having a back up plan when scheduling. We do our best to inform ever...
Review by alan bredehorston 7/17/2017 9:05 AM
about Ship a Car Direct
I used the Ship A Car direct website and set up an order. Once I got an order number, I called to varify the information with Scott. I was told that my car would be picked up within a 3 day window. [More]
Review by erik j dayvieon 7/11/2017 10:00 PM
about Ship a Car Direct
The price they quoted me would have one of the cheapest shipments between the 2 cities and I was trying to ship the car in 2 days. They quoted me an unrealistically low price to get me as a customer. [More]
Review by jason ferranteon 7/10/2017 7:15 AM
about Ship a Car Direct
I chose ship a car direct because I had a good experience 2 years ago. This time around I was very frustrated, my pickup window was missed by 6 days which made making arrangements for someone else to [More]
David was my customer service agent, who was helpful. The MGA driver was LESS than desirable. My car was delivered 3 days late after the driver confirmed a specific date and time. I called customer se [More]
when placing the order took a few days to know if I was going to be able to ship the days i needed. In mean time i had other comapines emailing me that they could pick it up the day i needed without [More]
The trucker did a good job delivering my car a day early. He contacted me 30 minutes before arrival and I was able to leave work to meet him. It would be nice to have the trucker take adequate pictu [More]
