Company Response Review Report Review
Not a great experience

Courtney Submitted this review about Ship a Car Direct
Review made Live: 10/31/2022 9:32:00 AM
I wasn’t going to leave a review but they keep asking for my feedback. So, I was told someone would pick up my car on the 18th. It’s confirmed and set, awesome! They call on the 18th and say it’s actually not until the 19th and the 18th was an “estimated” date and not a set date. I was leaving town on the 19th at 5am. After figuring out a way around that, they told me they got my car and it will be delivered on the 24th. Guys truck breaks down and NOBODY bothered to let the customers know that the car was going to be a day late. Lottie at ship a car was sweet and helpful but the carrier company she chose for my car was not a carrier I’d recommend. I get it, trucks break down and things happen but shame on them for not communicating that to their customers until they’re texting and calling trying to figure out where their car is on delivery day. My car arrived with no damages on the 25th. Needless to say, if you don’t care about where your car is or how long it’s going to take, this company is great. But if you’re like me and you like to know the exact date your car is being delivered then I don’t recommend. There are better companies out there.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Indiana
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$700
Quote or Order Cost:
$700

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 11/4/2022 6:08:00 PM
Hi Courtney, We're very sorry to hear you were not happy with the experience you had with us. We tried reaching out a couple of times by phone to discuss this. We completely agree that communication is very important and we will address this with the carrier. We are glad to hear that you received your car safe and sound only one day after the estimated delivery date despite the truck breaking down. Feel free to reach out to us if you would like to discuss your review. Thank you for your feedback.