I had a quote from Roadrunner to move a vehicle from Phoenix, AZ to Missoula, MT for $1265,00. I booked and paid according to the quote. I received an email asking me to call confirm the Carrier Ass [More]
RoadRunner Auto Transport - Scott, we appreciate the opportunity to address your situation. Your feedback is valuable to us and we will use to improve our services for future customers.
We were so pleased with the ease of booking this reservation.
What a disaster this turned out to be. FL Dispatcher confirmed drop off the night before scheduled delivery on July 23 between 4 - 8. [More]
RoadRunner Auto Transport - Mary Ann, we are sorry to hear about your experience with us here at RoadRunner Auto Transport. Every carrier that we work with is vetted and internally rated. All feedback is important to us and we ...
This company gave us a quote- we approved it and told them when we needed our car picked up by. They were to reach out at least 2 days prior to that Friday to verify date and time, they did confirm. H [More]
RoadRunner Auto Transport - Shawna, we are currently experiencing a high call volume and limited staff due to the global pandemic and apologize for any inconvenience this has caused you. I scheduled a follow up with a representa...
I have used Roadrunner to transport 2 of my cars. Each time they let me know step by step what the process would be. They were timely, professional, picked up and delivered my cars across country wit [More]
My experience with Road Runner has not been good. The customer support is impossible to reach, your call is transferred to someone who ask you to hold and then they message states due to heavy call yo [More]
RoadRunner Auto Transport - Devon, we are sorry to hear about your experience with us here at RoadRunner Auto Transport. We are currently experiencing a high call volume and limited staff due to the global pandemic. To help alle...
After entering my info online and getting an emailed quote to ship my Toyota Prius, I received a follow-up call from Jonathan to answer any questions I had. He then sent me an email thanking me for t [More]
RoadRunner Auto Transport - Carmen, we strive to provide excellent customer service and regret the experience you have had with us. Your feedback is valuable to us and we will use to improve our services for future customers.
I would rate my experience with Road Runner average in terms of customer service. They are excellent in getting you a quote but when you follow up with them on the phone, no one answers, not even on [More]