I used a service that got me quotes from almost 20 auto transport companies. Direct Express' quote was actually the lowest at $725. All competing quotes were above $800, often approaching $1000.
Ironically, a competing company's salesperson told me how they (the other company) were so highly rated by transportreviews.com. So I decided to check transportreviews.com, and lo and behold: the competing company was highly rated, but so was Direct Express, with their lower quote.
Direct Express charges an up-front deposit. I had been cautioned against paying anything up front to the company, but decided that with Direct Express' high ratings by so many people, they must be trustworthy.
I wasn't in a tremendous rush to ship the car, but after about eight days, no driver had taken the job. I suspected that Direct Express may have quoted the job too low, either accidentally or deliberately. I called them. They apologized profusely and said they'd get right to work on finding someone to take the car. I suspected that no drivers wanted to take the car from southern California to Indiana for $550 (that would have been the driver's portion- the company's $150 deposit was all they would collect). After all, other companies were charging a lot more, so they must surely have been paying drivers more.
I authorized Direct Express to add $75 to the cost, because I was now anxious to get the car to Indiana. Sure enough, I heard from a driver within a day or so.
From that point on, everything went smoothly. Direct Express still cost me less than other companies' quotes, and the car was shipped timely. The driver's small trucking company provided me with very good service: I had his cell phone number, and we stayed in touch painlessly while he was in transit. He brought the car to me at a convenient time in perfect condition.
I would use Direct Express again, and I would use the same driver (Alen Trucking, based in Victorville, CA) again! I can comfortably recommend them to anyone.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Indiana
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
53756
Quote or Order Cost:
$800
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