Company Response Review Report Review
Rude representative

Jinjin Submitted this review about Direct Express Auto Transport
Review made Live: 12/6/2011 11:46:00 AM
The representative was not friendly at all. Actaully, I should say rude. The first driver called me only 10 minute right before he would come to pick up the car in DC area, which was not possible at all. Then we reschedule a time for that. However, that driver just disappear for ever. When I contacted the representative for the no show-up driver issue, he argued with me and blamed me for not able to be available at any minute for pick up. Although we struggle for 2 days to be assigned a second driver for pick up, but overall, I had very bad experience with the customer representative.
Shipment Details
Origin State:
Maryland
Pickup:
Late
Destination State:
Iowa
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
116355
Quote or Order Cost:
$684

Car Condition
  • Vehicle was dirty
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 12/6/2011 12:14:00 PM
Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Jinjin Zhang is dissatisfied with the service and we will speak to the driver about common courtesy. On a positive note, hiccups aside, we did deliver from Rockville, Maryland to Ames, Iowa very fast. We wish Mr. Zhang lots of success in all his future endeavors.