Worst experience ever...

Suzanne Sturdivant Submitted this review about AmeriFreight Car Shipping
Review made Live: 10/5/2010 7:07:00 AM
Incompetent, screw ups from beginning to end. This is not a trust worthy business or industry...and this company and its carrier and the AFTA plan all lived up to the lowest of expectations. I will use an independent drive company and eliminate the middle man such as AmeriFreight in the future. I do not see how AmeriFreight or AFTA did anything to deserve to be paid for. What they do is transport and support an industry that moves allot of vehicles to dealers and auctions therefore their allegiance/support is given to supporting whatever claim is their favor. Do you really think they care about your one little little car going cross country? Bottom line here is DO NOT go cheap especially if you have a nice vehicle...you get what you pay for and in the case of AFTA coverage you will NOT get what you paid for. Buyer beware and be warned- -stay away!

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 10/5/2010 8:35:00 AM
It is always unfortunate when a customer is unhappy with our service. Even though we have successfully arranged for the shipment of the vehicle, the customer has refused payment. The shipment went well except when the vehicle was inspected after the bill of lading was signed, the customer found damage which she believes was not there when the vehicle was picked up. After inspecting the bill of lading it was determined that the damage was indicated. The customer was not willing to obtain a statement from the person who signed for the vehicle on her behalf at the point of pickup for personal reasons. This made it very difficult for us to assist. Unfortunately it is impossible to accept any claim that cannot be supported in any way for settlement. The AFTA Plan has helped many of our customers when carriers' insurance failed to pay. But that can only be done if the minimum requirements for a claim are met. It is important that bill of ladings (inspection sheets) are carefully completed and signed by the customer or a reliable representative at the time of pickup and delivery. We will still do whatever we can to assist this customer in resolving this incident wherever possible, in spite of the negative review and her refusal to pay for a service completed.