from A to Z Auto Shipping
Submitted this response.
Response Date: 8/19/2019 6:23:00 PM
Just to begin...We have an excellent reputation. We've been in business for almost 25 years and are referred by the the Moving & Storage Industry Nationwide. We do not advertise because at this point, referrals and repeat customers keep us in business. We are respected in the industry and care about our clients.
Due to mechanical issues, it is true that it took 20 days for delivery..During that time, we spoke to Mr. Wilson and his wife on a regular basis. There were times where expected delivery dates were given but delays kept on recurring. Due to that, the Carrier offered a $100 discount.
When the vehicle was delivering, the customer demanded to put the COD on the credit card because they said they didn't have the Cash or Cashiers Check, even thought the terms of the COD is clearly marked on the Contract, "CASH OR CASHIER CHECK MADE PAYBLE TO CARRIER ONLY"....They were also reminded by the Carrier repeatedly that payment due on delivery was Cash or Cashiers Check...They claimed that we told them that they could pay by credit card on delivery...We would NEVER say that. Sometimes, due to a 3 hour time difference, cars deliver when we are not in the office to process a credit card.
I was on the phone with Mrs. Wilson and the Dispatcher, who was on the phone with the driver...all were aware of the $100 discount.
The customer said they could not get the cash, then they could get half the cash, then they could get almost the cash due....They were being dishonest. The did at the end have the Cash.
The driver was frustated since he was there quite a while, the customer had 20 days to get their money together and was abusive to him....But the driver never got physically abusive...He just wanted to get paid and be on his way.
In regard to delivery, a Moving Van is enclosed. A Car Carrier is open and drivers have to be careful not to go in areas where there are low hanging trees, telephone wires, narrow streets, etc. It is why they sometimes ask to meet a convenience, safe alternate area..
Mr. Wilson's vehicle was delivered very near to his residence, damage free and 6 days later than expected due to mechanical difficulties, where he was given a $100 discount for his inconvenience.