Roadrunner communication is terrible. Three different employees apologized, said they would check on issue & call back. They never call back. Seems to be a friendly way to get you off the phone.
For [More]
Do NOT use this vehicle carrier! I typically only post positive reviews, or I don’t review at all, but I had to make an exception because of how terrible their customer service is. The car eventually [More]
I hired Road Runner to transport a brand new Cadillac Escalade from Florida to Tennessee. I received my brand new car with multiple, deep scratches on the front bumper and side mirrors. The driver tri [More]
I paid this company to transport my car door to door. The driver is now telling me I have to meet him on the other side of the city to pick up my car. He stated he has to unload nine cars to retriev [More]
RoadRunner Auto Transport - Terry, we sincerely apologize for the inconvenience you experienced with our service. We understand the frustration of having to pick up your car on the other side of the city, and we regret any confu...
I will be adding to the many negative reviews for this company. I bought a 1949 Ford F5 truck in Moses Lake Washington and wanted to move it to Nampa, Idaho. I used the Road Runner Auto Transport we [More]
RoadRunner Auto Transport - Jim, we sincerely apologize for the negative experience you had with us here at RoadRunner Auto Transport, and we appreciate you bringing these issues to our attention. We regret any inconvenience cau...
Just hired Road Runner to transport a car I recently bought from a car dealership in WA and being transported to NC. When I initially inquired they were all over my account. They called and emailed [More]
RoadRunner Auto Transport - Todd, we sincerely apologize for the frustration and inconvenience you have experienced with the delivery of your vehicle. We understand the importance of timely and transparent communication througho...
I initially chose RoadRunner Auto Transport based on a recommendation and high rating, expecting a seamless and efficient process for transporting my vehicle. Unfortunately, my experience has been far [More]
RoadRunner Auto Transport - Steven, we understand that you have since been issued a refund and we sincerely apologize for the inconvenience and frustration you have experienced with us here at RoadRunner Auto Transport. We under...
First and foremost, the car arrived undamaged and for that I am sincerely grateful. Unfortunately, despite planning the transportation 6 weeks in advance, signing a contract, and giving a deposit:
1) [More]
RoadRunner Auto Transport - Bert, we sincerely appreciate your feedback and would like to express our gratitude for choosing our services to transport your vehicle. We are pleased to hear that your car arrived undamaged, and we ...
Joseph Welna would hang up the phone immediately at the moment you say no. Then he would send you email complaining that you wasted his time and tried to teach you do not do that. No wonder I saw so [More]
RoadRunner Auto Transport - Zetian, We are deeply sorry to hear about your negative experience, and we appreciate you bringing this matter to our attention. At our company, we strive to provide the best possible service, and the...
Worst company I have ever dealt with. My car was supposed to be delivered 9/18 and it's 9/25 and still not here. You have to wait at least an hour for anyone to pick up the phone and each time they ca [More]
RoadRunner Auto Transport - Nick, we understand that your vehicle has since been delivered to your requested destination and sincerely apologize for the inconvenience and frustration you've experienced with the recent transport ...