Stacy at Sonic Auto Transport contacted me and said she could arrange shipment of a car, then soon as we filled out the paperwork online her whole story changed with multiple excuses on why the job wa [More]
Beware: Misleading Practices and Unreasonable Charges
My experience with this company was profoundly disappointing and I urge potential customers to steer clear. I was initially impressed by their off [More]
Sonic Auto Transportation - Dear customer, thank you for contacting us. As per our records your vehicle was dispatched to the carrier, and according to the contract, paragraph D: "If for any reason Customer needs to change the p...
Do not book them! They will try to find a way to rip you off. When I spoke to one of them, I was told i have 48 hours to cancel without any penalty. When I booked with them, $395.00, no hidden fee. [More]
Sonic Auto Transportation - Dear customer, please accept our sincerest apologies for the inconvenience caused. We want to assure you that we did our best to negotiate the price and talk the driver down so he could make a discoun...
Classic "bait and switch" operation. Original quote $950.00 - ended up paying $1350.00.
Service representative was dishonest regarding price / delivery date (5 days late) / and method of payment.
R [More]
Sonic Auto Transportation - Dear Chris, on behalf of the entire Sonic Auto Transportation team - we'd like to apologize for the inconvenience caused. Indeed, $950 was an estimated quote for transporting your vehicle, though we w...
Started off for the quote of under $1,100 for a move from New York to Colorado. Before I signed up the communication was fantastic. Then they put me out for bid and the price went up to 1400. The deli [More]
Sonic Auto Transportation - Dear Customer, thank you for reaching out. We value our customers feedback and take their concerns seriously. As per our records, there's no missed calls neither unresponded messages from you. We've p...
Using this company was such a hassle! I chose them because they had a better grade on the BBB website than other companies I was looking at, and such a mistake. They were very hard to deal with. Thi [More]
They first give a quote then lie and said the driver requested more to get the car. They do not communicate and lie about pickup times. The driver himself said they were horrible to work with and they [More]
Sonic Auto Transportation - Dear Customer, thank you for reaching out. We’ve reviewed your order and we have to say we always give estimated quotes. Your shipping agent informed you about that during the call and the final price...
Terrible company. Do NOT recommend. They quoted a fake price and then they wanted over $600 more than the original quote to actually schedule a driver. Even after that, the driver then never came to p [More]
Sonic Auto Transportation - Dear Ivan, on behalf of the entire Sonic Auto Transportation team - we'd like to apologize for the inconvenience caused. Indeed, $925 was an estimated quote for transporting your vehicle, though we we...
Our $1,250 quote and initial agreement on Tuesday quickly turned into a $1,650 "take it or leave it" bill on Friday when we were already at the airport on our way out of town, the vehicle was supposed [More]
Sonic Auto Transportation - Dear Joe, please accept our sincerest apologies for the inconvenience caused. We want to assure you that we did our best to negotiate the price and talk the driver down so he could make a discount for...
I was skeptical about using this company after reading complaints about last minute rate hikes, but decided to take a chance. Sure enough on the day they were scheduled to pick up the vehicle they inf [More]
Sonic Auto Transportation - Dear Customer, we appreciate you taking the time to provide feedback on your experience with our company. We apologize for any inconvenience or frustration you may have encountered during the process....
If I could give them a -49.7 stars I would. I will not be using them again. I wanted to ship my vehicle from Atlanta to Houston. Was told 8/22/23. ($515 signed contract) Then they switched it to 8/25/ [More]
Sonic Auto Transportation - Dear Customer, we are extremely sorry to hear about your experience using our service. Unfortunately, we are only the middleman between you and the driver and have no power to determine the final cost...
Worst experience, They damaged my car and not even covering the repair costs. I will not 100% refer any one to this company. They know the damage and hide it from me i found later and they are not rea [More]
Sonic Auto Transportation - Dear Sureh, thank you for reaching out. We’ve reviewed your order, as per our system the car was delivered safe and sound on 6/6/2023.You signed Bill of Lading confirming that everything was fine wit...
SONIC AUTO TRANSPORT is the worst most dishonest auto shipper out there!
They are constantly trying to jack up the price because of their own incompetence and then if you don't agree to their extra ch [More]
Sonic Auto Transportation - Dear John, we apologize for any inconvenience caused. We want to assure you that our business practice is absolutely honest and you can see that from our thousands of positive reviews. As for the cha...
Stay Away from this company .
They wiill Quote You cheap ..but right after you pay a deposit and sign up a contract they will change price up zo 100%
Scammers Scammers
Sonic Auto Transportation - Dear Customer, thank you for reaching out. We apologize for any confusion caused. We want to provide you with a more detailed response, however, we weren't able to identify your order in our system. P...
Spoke with Tyler from sonic (04/19023)
Confirmed my car to be picked up 5/16/23 and to be delivered to Colorado.
First off nobody called me the day before to give me a window of the drivers arrival. [More]
Sonic Auto Transportation - Dear Customer, on behalf of the entire Sonic Auto Transportation team - we'd like to apologize for the inconvenience caused. Details like these are vitally important to us so we know what we can do to...
Where do I even begin. This company is the most HORRIBLE company I've ever had to deal with. I was scheduled to start school on the 8th of May and shipped my car out on the 1st of May. Initially they [More]
Sonic Auto Transportation - Dear Ivy, we apologize for the inconvenience caused by the delay in the shipment of your car. We understand how frustrating this must have been for you. As per our system, driver broke down during tra...
I am happy to report that Sonic Auto Transportation successfully hired a responsible driver and truck to transport my auto across country. It arrived quickly and on time. That, however, is only half [More]
Sonic Auto Transportation - Dear William, we apologize for any inconvenience caused. We understand your frustration with the unexpected increase in shipping costs. We made sure to explain the reason why it happened and we are th...
I did my due diligence when searching for a reputable company to transport my 2017 Chevy Corvette Stingray from Philadelphia to Los Angeles & I thought I found the right company but I was completely w [More]
Sonic Auto Transportation - Dear Jacque', we want to assure you that our job is 100% transparent and we would never lie to our customers. Please, check our reviews to prove that we have thousands of happy customers. As per our s...
Scheduled a month out and confirmed several times - flew out to have car picked up and Sonic never bothered to tell us that they didn't have a driver for us. No phone calls, emails, nothing! Even day- [More]
Sonic Auto Transportation - Dear Customer , our entire team apologizes for the miscommunication that took place when scheduling your service appointment. We experienced a serious technical issue with our scheduling software, whi...
I booked their service 1 month in advance for a quote of $585 and the say before they changed my sales agent to another person, and my truck driver to another person and told me there has been a shipm [More]
Sonic Auto Transportation - Dear Hillary, we apologize for the sudden changes in your order and any inconvenience caused. We value your feedback and are taking steps to improve communication and reliability. We hope to have the ...
We booked with Sonic Auto Transportation two months prior to our daughter's first day of college to transport her vehicle from the pacific northwest to the south coast. Sonic did not show up on the s [More]
Sonic Auto Transportation - Dear Customer, we went over your order and we have to admit that indeed we couldn't locate a carrier. We are so sorry to have made false expectations about the pick up date. You needed the vehicle pic...
This was a very unfortunate experience. I decided to sign with auto because of reviews and the quote, which later turned out to be significantly lower than reality . This was of course disappointing, [More]
Sonic Auto Transportation - Dear Customer, on behalf of the entire Sonic Auto Transportation company we want to apologize for the miscommunication you faced. We always prioritize customer service, we are so sorry we weren't able...
Never use and trust this “Sonic Auto Transportation” company. They took all the personal information including pick up and delivery addresses, phone numbers, in case of emergency numbers, email addres [More]
Sonic Auto Transportation - Dear Saad, thank you for your prompt feedback. We want to assure you that your personal information is completely secured and we only need it to reserve a spot on the driver's truck. The reason we ask...
They started out as a concerned business. Then once we set up a time and date it never happened. This imaginary guy named “Tim” was supposed to contact me after I signed the contract and set up my cre [More]
Sonic Auto Transportation - Dear David, we have looked through your order and we'd like to admit that this is definitely unacceptable. We noticed that you communicated with our support representative and Tim's personal assistant...
If I could give this company zero stars best believe I would ! After not being able to meet my expectations I requested the service be cancelled. Their response : “ The trucks are slipping left and ri [More]
Sonic Auto Transportation - Dear Norell, please accept our apologies. Our agent didn't mean to be rude, he was trying to say that you could save your time and money by letting us ship the car instead of driving it. We are sorry ...
