Company Response Review Report Review
First the fake price then horrible service

Michael Submitted this review about Sonic Auto Transportation
Review made Live: 1/24/2024 9:28:00 PM
Started off for the quote of under $1,100 for a move from New York to Colorado. Before I signed up the communication was fantastic. Then they put me out for bid and the price went up to 1400. The delivery time was promised to be 3 to 4 days and wound up being six. Never got a bill of lading even though I was promised it by the trucking company and should have had one almost immediately upon pickup of my vehicle. Sonic ignored me and didn't respond at all to any of my texts or phone calls from the time the truck was finally picked up. There was a point when I was actually worried that my vehicle had been stolen and that I was a victim of a scam
Shipment Details
Origin State:
Pickup:
Not Provided
Destination State:
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 1/25/2024 9:05:00 PM
Dear Customer, thank you for reaching out. We value our customers feedback and take their concerns seriously. As per our records, there's no missed calls neither unresponded messages from you. We've put SMG Transport to our blacklist and rate them negative on national loadboard as well. Your shipping agent was also trying to negotiate on your behalf with Tech Transport by the number that you've provided to us. In case if you need any additional documents beside the contract, please text us at support@sonic-auto.com and we'll provide you all the necessary information. We appreciate your patience.