This company promised a service and did not fulfill lies the whole process . Customer Service sucks , did not know it was a 3rd party company and they used another company to transport trucks . A comp [More]
AutoStar Transport Express - Hello Falonna, we apologize if here at AutoStart you felt there was a lack of assistance. Our customer service team has had a hand in advising and providing updates regularly before and during the tra...
They asked me for $1285 first and at the final moment, they raised the price to $1600 by giving some lame excuses. These people emailed me for a review and if I post a 5-star review they will send me [More]
AutoStar Transport Express - Customer seems to be a bit confused. We received two separate quote requests from two different lead sources from this customer. The first request came in early May and destination was Santa Fe, NM. A...
I paid to transport a 1952 Chevy truck 900 miles from my Dad's house to mine. I advised them of the details of the truck along with a photo - the front is 4" off the ground (back is higher), and I als [More]
AutoStar Transport Express - We assigned and dispatched this order THREE times. The first time was on 03/18, with a scheduled pickup of 03/19. Upon notifying customer, we were told by the customer that the vehicle would now no...
I had worst experience with autostartransport. AFter booking they are asking for more money. They kept me waited more than 7 days and did no provide the service. I end up transported with another comp [More]
AutoStar Transport Express - Very sorry that they customer was not satisfied. We tried our hardest to locate a carrier for a very difficult route, but were unsuccessful. As per our money back guarantee, customer was refunded his ...
You thought getting ghosted by your ex was bad? Try getting ghosted by AutoStar! I previously used AutoStar to transport a vehicle to Michigan and it was a great experience. This time, however, the ex [More]
AutoStar Transport Express - We sincerely apologize that the customer feels they were not provided with the same 5 star experience as before. Customer signed our contract agreeing that all dates are estimated and we are allotted ...
Unfortunately my experience was not very good my delivery date was pushed out twice costing me $500 in car rental costs and unlike Crowley who does ALL the paperwork in PR for you which is very compl [More]
AutoStar Transport Express - Very sorry the customer feels they did not receive the same 5 star service that hundreds of thousands of our customers have received over the last 14 years. Customer was provided with numerous emai...
AutoStar transport has a great customer service. As brokers they handle their job in an efficient matter overall. The issue I had was with the assigned driver who dropped my vehicle. The guy was unpro [More]
AutoStar Transport Express - Hi Mordechai! We appreciate your feedback and are always open to work on our customer's suggestions so that we can excel as a company. We will certainly make sure we will no longer work with this carr...
My name is Nishant Jain and I hired AutoStar transport for my Vehicle Transport. They asked me for the deposit and assured me that they will find me the carrier between Jan 3 2022 to Jan 5 2022 and th [More]
AutoStar Transport Express - We had a signed contract with customer with a first available release date of 12/27. On 12/21 we assigned a carrier to pickup on 12/27. Upon notifying the customer, he informed us that he was changing...
It gave me a good price at beginning but increased the price on the last day before shipping because difficult to find a driver. you probably don't have any other choice but to pay more.
AutoStar Transport Express - Customer booked an order with the first available release date of 11/13. On 11/10, customer called and changed the first available date to 11/16. On 11/15, customer called and advised us that he ne...
Terrible services. Didn't pick up car on 5 days possible loading day. I have to leave my car in relative's place because my airplain schedule pass before loading. They also charge $ 50 more than initi [More]
AutoStar Transport Express - From James @ (888) 802-8250 Ext. 2239: Hello Moon! We are sorry to hear you feel that way regarding your experience with us. Just as a friendly reminder, in the contract that you signed and agreed to,...
I chose Autostar because their quote was much cheaper than any other shipper, and it turned out to be a huge mistake.
I wanted to ship my vehicle from Boston to San Diego, and they quoted 1 week. The [More]
Company refuses to issue invoice showing balance paid to submit for reimbursement from my company. Multiple phone calls and emails sent. Poor support, who knows what would happen if something had gone [More]
AutoStar Transport Express - This review is not accurate at all. There were two separate transactions. One transaction was paid to us via credit card, for which we recorded. The 2nd transaction was made by the customer, direct...
They cancelled my delivery of vehicle just before 2 days and did not pay the refund amount back. I really had to book another service at the last moment (finding between VA to WA state at the last mom [More]
AutoStar Transport Express - We are very sorry that the customer feels they did not receive the same 5 star experience we are accustomed to providing. We located and assigned THREE carriers for this order. We had some unfort...
Reached out way early and told i needed my car to be reached by "this date" and you backward plan and let me know when we should dispatch and not be sorry of "Not been delivered" Yet it just happened. [More]
AutoStar Transport Express - We are sorry to hear customer felt that the service provided was not to his standards, but we believe customer is not providing the whole picture in his review. AutoStar is a vehicle transport broker ...
Be aware do not go with this people , agree on the 22 to pick my car , they don’t have driver , so I cancel it , and they keep ( stole my deposit ) do not do business with this people !!!!!
AutoStar Transport Express - We are very sorry customer felt the need to cancel so soon. There was never any agreement to pick up vehicle on the 22nd. In fact customer signed our contract and agreed that the first available date ...
The company was great in the time line for bring me the car. The company was very competitive, infect was the lowest price I had checked with. The car was delivered ahead of time and inperfict condi [More]
AutoStar Transport Express - "From Ed 888-802-8250 x 2249: Hi Gabriel, thank you very much for the nice review and thank you for the opportunity to earn your business, your satisfaction with our carrier is because the carriers we...
Car was picked up six days later than requested. I was told it would be within a day or two of the requested date. I was also advised that the trip would take 3-4 days. It took six days to transpor [More]
AutoStar Transport Express - From Barry 888-802-8250 ext 4218: Hi Riley! First, we would like to apologize for the inconvenience the transport of your vehicle may have caused you. Our orders are usually dispatched within 1 to 5 b...
Terrible service experience. Paid for a door-to-port move; but they couldn't secure a company to pick up the vehicle. Mismanaged paperwork and documentations; requiring me to handle almost all of the [More]
AutoStar Transport Express - We are very sorry for any delays or inconveniences the customer feels they have had. AutoStar Transport Express has fulfilled all contracted obligations. As explained to customer, customers do acc...
Contacted, paid a deposit, and was assured that my car would be picked up a few days before we were moving fro. Massachusetts to Florida . The day which we were supposed to leave the car was not able [More]
AutoStar Transport Express - We apologize that a suitable carrier was not located in a timely manner. NO charges were ever processed. We wish the customer well.
Where do I begin... After receiving a very competitive quote from AutoStar Transport I decided to go ahead and schedule my vehicle to be transported from Phoenix to Dallas. I was asked if I had a spec [More]
AutoStar Transport Express - We are sorry if the customer did not receive the 5 star experience we at AutoStar Transport Express are accustomed to providing, and the fact that it took 3 days to locate and assign a carrier. Most ...
Unfortunately, I can't share screenshots here, but I was promised a fully insured carrier, then received a contract that said otherwise. Won't refund!
AutoStar Transport Express - Customer has been refunded his $100 deposit that he voluntarily paid, when he voluntarily placed his order online AFTER he had agreed to all terms and conditions, which clearly states amendments to th...
I would NOT recommend this company at all! I was told by my AutoStar representative that my scheduled pick up would be in the next three days in order to make a paid SCHEDULED flight out of state in o [More]
AutoStar Transport Express - We are very sorry for the delay in locating a suitable carrier in the contracted time frame. As per our contract, there are absolutely no guarantees regarding pickup or
delivery times and dates. Auto...
They will yes you to death and build confidence to trust them to pick up your car on your desired time frame. They will email you a contract to sign and request to pay a $350 broker fee. After that, [More]
AutoStar Transport Express - Ryan Shanker of Cumming Ga. asked us to locate a carrier for a specific date. We did exactly that. Unfortunately there was some mis-communication between the dispatcher and driver of the carrier c...
They quoted me one rate but on the 5th business day, called and said no one would do it at that rate. Charged me another $600. There was nothing I could do because I flew out to the new location al [More]
AutoStar Transport Express - We are very sorry for the delay in locating a suitable carrier in the contracted time frame. As per the contract, customer was fully eligible for a refund after the 5 business days had passed. The ...
To anyone reading reviews, stay away from this company. They refuse to give a refund on deposits. They don’t care about their customers and refuse to give a refund after not providing service.
AutoStar Transport Express - Customer placed his order on the 18th of January, voluntarily paid his deposit at the time, and signed our PDF contract on the same day. Customer agreed to all terms and conditions, including, that o...
