Worst experience I’ve ever had shipping a car. Edwin lied to me about the cost, then the dispatcher lied to me about when the driver would be picking up the vehicle. I used another Company that had my [More]
AutoStar Transport Express - We are very sorry that the customer did not have the same 5 star experience we are accustomed to providing. We assigned a carrier for pickup, and unfortunately they had a delay of two days, and cust...
I worked with Edwin who stated that he could have my vehicle picked up the same day I booked. Once I booked my appointment and paid my deposit, they tried to up the price on me. When I didn’t agree th [More]
AutoStar Transport Express - We are very sorry to hear Mr. Trevino feels they did not have a good experience with us, but we believe it is imperative that we should clarify a few things. Mr Trevino placed his order on 1/27/2023. ...
Based on my experience, Autostar Transport is too high in cost compared to other transportation companies. Shop around ana compare costs first, and 'Do not give Autostar a deposit', you will not get [More]
AutoStar Transport Express - This customer placed an order with us back in April of 2022. They cancelled that order while still under contract. As a courtesy to the customer we offered them credit. In October they placed anoth...
I called Nov 11m 2022 to schedule my car being pick up in Ohio and delivered in Orlando on Dec 28. I gave them a $350 deposit. Will Dec 28 came and went. I kept getting emails and texted saying the [More]
Don’t sign the contract which basically gives them an unlimited time to continue delays on your transport. This is an extremely unorganized company with zero morals and a very dishonest disorganized [More]
AutoStar Transport Express - We are very sorry that the customer did not have the same 5 star experience that we are accustomed to providing. Our contract is very clear that we do have a money back guarantee if a carrier is not...
The guy who first picked up my motorcycle was not good. He shows up on the day of pick up and no time frame. I had to rush home to get the bike at 9:30pm. Also, I had to help him push the motorcycle b [More]
My car was not dropped off at my home. i was told to meet at a location 10 miles away. The driver claimed that his truck was too big to navigate the city streets to my location. When I arrived to the [More]
AutoStar Transport Express - "From Ed 888-802-8250 x 2249: Hi Nathan, thank you very much for the feedback and thank you for the opportunity to earn your business, our carriers must maintain a 95% customer service rating or bette...
I ordered a transport on 8/28/2022. I made the reservation eight days before the date. They were a no show. I never heard from them for three days. I called and asked for my money back. I got an em [More]
AutoStar Transport Express - Customer signed and agreed to all contract terms and conditions.
Electronic Signature: Lyle D Bridge
Signature IP Address: 50.123.67.49
Signed and Accepted On: 8/19/2022 2:40:37 PM
It is stated V...
This company promised a service and did not fulfill lies the whole process . Customer Service sucks , did not know it was a 3rd party company and they used another company to transport trucks . A comp [More]
AutoStar Transport Express - Hello Falonna, we apologize if here at AutoStart you felt there was a lack of assistance. Our customer service team has had a hand in advising and providing updates regularly before and during the tra...
They asked me for $1285 first and at the final moment, they raised the price to $1600 by giving some lame excuses. These people emailed me for a review and if I post a 5-star review they will send me [More]
AutoStar Transport Express - Customer seems to be a bit confused. We received two separate quote requests from two different lead sources from this customer. The first request came in early May and destination was Santa Fe, NM. A...
I paid to transport a 1952 Chevy truck 900 miles from my Dad's house to mine. I advised them of the details of the truck along with a photo - the front is 4" off the ground (back is higher), and I als [More]
AutoStar Transport Express - We assigned and dispatched this order THREE times. The first time was on 03/18, with a scheduled pickup of 03/19. Upon notifying customer, we were told by the customer that the vehicle would now no...
I had worst experience with autostartransport. AFter booking they are asking for more money. They kept me waited more than 7 days and did no provide the service. I end up transported with another comp [More]
AutoStar Transport Express - Very sorry that they customer was not satisfied. We tried our hardest to locate a carrier for a very difficult route, but were unsuccessful. As per our money back guarantee, customer was refunded his ...
You thought getting ghosted by your ex was bad? Try getting ghosted by AutoStar! I previously used AutoStar to transport a vehicle to Michigan and it was a great experience. This time, however, the ex [More]
AutoStar Transport Express - We sincerely apologize that the customer feels they were not provided with the same 5 star experience as before. Customer signed our contract agreeing that all dates are estimated and we are allotted ...
Unfortunately my experience was not very good my delivery date was pushed out twice costing me $500 in car rental costs and unlike Crowley who does ALL the paperwork in PR for you which is very compl [More]
AutoStar Transport Express - Very sorry the customer feels they did not receive the same 5 star service that hundreds of thousands of our customers have received over the last 14 years. Customer was provided with numerous emai...
AutoStar transport has a great customer service. As brokers they handle their job in an efficient matter overall. The issue I had was with the assigned driver who dropped my vehicle. The guy was unpro [More]
AutoStar Transport Express - Hi Mordechai! We appreciate your feedback and are always open to work on our customer's suggestions so that we can excel as a company. We will certainly make sure we will no longer work with this carr...
My name is Nishant Jain and I hired AutoStar transport for my Vehicle Transport. They asked me for the deposit and assured me that they will find me the carrier between Jan 3 2022 to Jan 5 2022 and th [More]
AutoStar Transport Express - We had a signed contract with customer with a first available release date of 12/27. On 12/21 we assigned a carrier to pickup on 12/27. Upon notifying the customer, he informed us that he was changing...
It gave me a good price at beginning but increased the price on the last day before shipping because difficult to find a driver. you probably don't have any other choice but to pay more.
AutoStar Transport Express - Customer booked an order with the first available release date of 11/13. On 11/10, customer called and changed the first available date to 11/16. On 11/15, customer called and advised us that he ne...
Terrible services. Didn't pick up car on 5 days possible loading day. I have to leave my car in relative's place because my airplain schedule pass before loading. They also charge $ 50 more than initi [More]
AutoStar Transport Express - From James @ (888) 802-8250 Ext. 2239: Hello Moon! We are sorry to hear you feel that way regarding your experience with us. Just as a friendly reminder, in the contract that you signed and agreed to,...
I chose Autostar because their quote was much cheaper than any other shipper, and it turned out to be a huge mistake.
I wanted to ship my vehicle from Boston to San Diego, and they quoted 1 week. The [More]
Company refuses to issue invoice showing balance paid to submit for reimbursement from my company. Multiple phone calls and emails sent. Poor support, who knows what would happen if something had gone [More]
AutoStar Transport Express - This review is not accurate at all. There were two separate transactions. One transaction was paid to us via credit card, for which we recorded. The 2nd transaction was made by the customer, direct...
They cancelled my delivery of vehicle just before 2 days and did not pay the refund amount back. I really had to book another service at the last moment (finding between VA to WA state at the last mom [More]
AutoStar Transport Express - We are very sorry that the customer feels they did not receive the same 5 star experience we are accustomed to providing. We located and assigned THREE carriers for this order. We had some unfort...
Reached out way early and told i needed my car to be reached by "this date" and you backward plan and let me know when we should dispatch and not be sorry of "Not been delivered" Yet it just happened. [More]
AutoStar Transport Express - We are sorry to hear customer felt that the service provided was not to his standards, but we believe customer is not providing the whole picture in his review. AutoStar is a vehicle transport broker ...
Be aware do not go with this people , agree on the 22 to pick my car , they don’t have driver , so I cancel it , and they keep ( stole my deposit ) do not do business with this people !!!!!
AutoStar Transport Express - We are very sorry customer felt the need to cancel so soon. There was never any agreement to pick up vehicle on the 22nd. In fact customer signed our contract and agreed that the first available date ...
The company was great in the time line for bring me the car. The company was very competitive, infect was the lowest price I had checked with. The car was delivered ahead of time and inperfict condi [More]
AutoStar Transport Express - "From Ed 888-802-8250 x 2249: Hi Gabriel, thank you very much for the nice review and thank you for the opportunity to earn your business, your satisfaction with our carrier is because the carriers we...
Car was picked up six days later than requested. I was told it would be within a day or two of the requested date. I was also advised that the trip would take 3-4 days. It took six days to transpor [More]
AutoStar Transport Express - From Barry 888-802-8250 ext 4218: Hi Riley! First, we would like to apologize for the inconvenience the transport of your vehicle may have caused you. Our orders are usually dispatched within 1 to 5 b...
