I contracted with Montway to pick up my car on a specific date. This was done on a timely basis. After that things didn’t go well. I was notified that a carrier truck would be transporting my car and [More]
Montway Auto Transport - Thank you for taking the time to share your feedback. We want to clarify that our standard procedure is to provide all updates via email, and records indicate that we sent notifications regarding your...
The company had me pay up front the $69 claim insurance. Told me the vehicle would be picked up within 24-48 hours. 2 weeks later vehicle is still waiting to be picked up. Other companies have contact [More]
Montway Auto Transport - Thank you for your review. We have investigated this order and found that the order was booked with our standard service which does not have guaranteed pick-up date options. This means it can take on ...
Driver did not show up... twice. Then they held $249 of my money.Did not communicate well.I had to initiate most of the communication. XXXXXXXXXXXXXXXXX
Montway Auto Transport - We’re sorry for any frustration this caused. Pickup and delivery dates are estimated, and while there was a delay, the carrier was still on track within the provided timeframe. We appreciate your unde...
Montway was chosen to transport my new car across country. The delivery date past and 10 days later they delivered my car totaled. When I called Montway their claims people told me that they were not [More]
Received car- checked car with transporter when delivered- no visible damage to paint , however, my neighbor noticed a large slash in my rear tire.. had to replace the tire immediately..
Reported 10 d [More]
Montway Auto Transport - We sincerely apologize for the inconvenience caused and understand how frustrating this situation must be. Customer satisfaction is important to us, and we deeply regret that you haven't received a re...
I have used Montway in the past and was a satisfied customer. The company that Montway contracted to pickup my 69 GTO for transport this time showed up with a trailer missing a tire and the loading ra [More]
Montway Auto Transport - Thank you for your feedback. We strive to partner with only the most reliable and professional motor carriers. If you encounter any issues, please reach out to Montway immediately. Unfortunately, we c...
I recently used Montway to transfer a car from east coast to west coast due to a change of duty station (I'm in the military). From the start, I had issues. The 1st being my online quote was a couple [More]
Montway Auto Transport - Thank you for taking the time to share your thoughts. We truly apologize for any inconvenience caused and understand your frustration. We aim to make the process as transparent and smooth as possible....
This company is a broker who sends out bids to truckers. Truckers can cancel any time for any reason which will stress out someone who’s waiting for their cars to be picked up. Truckers hardly speak E [More]
Door to door service does not mean door to door. I had 2 vehicles transported, one with no issues the second was painful in the end. The driver tried to deliver the vehicle to the wrong city at first, [More]
Montway Auto Transport - Thank you for your feedback! We apologize for any inconvenience you experienced with meeting the driver. Please refer to our (https://www.montway.com/door-to-door-auto-transport) guide for more inform...
Do NOT use Montway Auto Transport!!! They say they will take 30% when your car is picked up and you pay 70% to the driver when the car is delivered. This company provided NO pickup or delivery date fo [More]
Montway Auto Transport - Thank you for your feedback. We apologize for any inconvenience or confusion regarding your shipment. We offer various payment options to accommodate different needs, and it appears there may have bee...
I used Montway to ship my car, and after receiving my car, I noticed the steering wheel was misaligned the next day while driving. I took the car to the dealership, where they discovered significant d [More]
Montway Auto Transport - I’m truly sorry to hear about the issues you encountered with your vehicle and the dissatisfaction you experienced. We take such matters seriously and strive to address concerns promptly. Please reach...
I was designated a carrier. I called the carrier and their phone number was disconnected and not in service. I then called the assigned driver. They did not answer nor return phone call. The same day [More]
Montway Auto Transport - Hello and thank you for your review. It appears our team has requested a full refund of the $249 fee that was charged. We apologize for these issues and we have taken steps to improve our process base...
The worst experience. I booked services with Montway but when I tried to cancel the services since I no longer needed them. They charged my card $250 for cancelling the services. I spoke to customer s [More]
Montway Auto Transport - Hello, We are sorry to hear about the inconvenience. Montway provides all terms and conditions for our services in writing on our website and in emails.
Your shipment was dispatched to a qualified...
would give them 0 stars if that was possible. They are very unreliable. I paid for premium service and received the worst service. My vehicle was picked up by a tow truck and brought to a facility unt [More]
Montway Auto Transport - Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day an...
DO NOT BUY the protection policy they will try to sell you. It is worthless! I had to finally contact the carrier direct to get payment for the damage that was done during transit.
Any communication [More]
Montway Auto Transport - Hi Steve, thank you for your review. Per your submission of a claim, our resources were applied toward the motor carrier in your case, resulting in a direct payout from the carrier to you, thus resolv...
Hands down the worst experience ever. Organized shipping from CA to TN, non running vehicle. Spoke to 3 separate operators and explained that vehicle will need to be towed to location of transporter a [More]
Montway Auto Transport - We're incredibly sorry to hear about your disappointing experience. Ensuring a smooth and stress-free shipping process is our top priority, and it's disheartening to learn that we fell short in your c...
Run as far away from these folks as possible. Nothing was as advertised. Paid for guaranteed pick up between 8 am-5 pm. They came after midnight the next day. Paid for door to door drop off and pic [More]
Montway Auto Transport - Thank you for your review. We apologize for not meeting your expectations and will take your comments under consideration to improve our services.
Horrible services. Stay away. Paid extra for guaranteed pick up and delivery. 2 weeks later still didn't get our car. Horrible customer service. Can't get superviser on line. Pretty desperate now tryi [More]
Montway Auto Transport - Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day an...
I chose Montway to transport our car from FL to upstate NY because of the good reviews.
It was a mistake. The car was delivered to us with the windshield busted and the pillar bent / dented.
The [More]
Montway Auto Transport - Hello, we are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway sh...
I do not recommend this company. Lies and deception. Montway changed the pick-up date after they contacted and stated that they had assigned my vehicle to a carrier. Then they lied and said they tried [More]
Montway Auto Transport - Thank your for your review. We do apologize for the service issues that were experienced during your transaction. We have reviewed the order and see that a full refund has been issued. If you require ...
Transport scheduled for early afternoon. Driver was delayed until 6:30 pm and I had to keep calling him to get an updated status. Point-to-point delivery was also out the window, the driver had me dri [More]
Montway Auto Transport - Hello Dave, thank you for taking the time to share your feedback. I am sorry to hear that your experience has not met your expectations. Not everyone ships a car every day, so they may not be aware of...
We lost 450$ stocking fees because this company was not able to find a solution in advertised time. Only after they called again and asked to rise the initial quote by 120$they found a transporter in [More]
Montway Auto Transport - Thank you for taking the time to share your experience. I am sorry to hear that our services did not meet your expectations. As part of our standard shipping process, we provide estimated shipping tim...
Our vehicle was damaged in transport through a transport company chosen by Montway, and is being held hostage in various storage yards in LA area with GPS disabled. Montway worked hand in hand with Pa [More]
Montway Auto Transport - Thank you for taking the time to provide your feedback. We work hard to provide clear and efficient service, as auto transport is a complex service with many moving parts and regulations. We apologize...
I have used Montwqy twice. The first time was great, the second was a total disaster. I won't use them again. They quoted me a rate and assured me there would be no issue getting my car picked up a [More]
Montway Auto Transport - Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day an...
Working with Montway was one of the worst customer service catastrophes I have experienced with a company. The following are black and white, provable facts:
> The customer service rep said I would [More]
