Customer service have good response, but drivers are B.S.
I still don't have my vehicle delivery, they say it will be here in about 1hrs, but that is 36 hours ago, unacceptable !
This is after moving [More]
Montway Auto Transport - Hello Gilles. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced during your shipment. Unfortunately, due to the nature of the industry, we are not able to gua...
Bad experience after the first call to make res. You can’t reach them anymore. I had better experience dealing directly with the actual company who took car to floridia. M o n T w a y is a broker tha [More]
Montway Auto Transport - Hello Ken. Thank you for your feedback. It is important to us that we deliver the best service possible for all our customers. We are sorry to hear that our services did not meet your expectations, an...
I have a Subaru BRZ that sits low to the ground. I ordered a specific liftgated trailer. They assured me they could move it properly and safely. They sent the wrong trailer dragged it up a ramp when I [More]
Montway Auto Transport - Hello James. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced during your vehicle shipment. Such situations are never an expected part of the auto shipping p...
Although montway is a broker like all the other companies, they do a poor job of choosing/vetting which transport companies to use. They try their darnest to shove all liability to the tranpsort compa [More]
Montway Auto Transport - Hello. Thank you for providing your feedback. We are sorry to learn of the inconvenience with the carrier. We agree that communication is essential to great service and it is a core value to which we ...
I would never recommend this company to anyone. I picked this company because of the short time I was going to be able to receive me car of 3-4 days. Five days later I call to receive an update and wa [More]
Montway Auto Transport - Hello Samantha. Thank you for taking the time to share your experience with us. We are sorry to hear that there were some issues with your shipment. Due to the complex nature of auto logistics, we are...
I’ve been waiting a whole month for my car to be delivered. It was supposed to take 3 days. I’ve gotten 100 excuses and we will call you back’s. And nothing. No car. No answer. I don’t know what to do [More]
Montway Auto Transport - Hello Luis. We are sorry to hear that we have not met your expectations. It is important to us that we deliver the best service possible for all our customers. As an auto transport broker, we take all...
My car way scheduled to be picked up Tuesday, August 29. My car still have not been picked up and it's September 9th. They said within 5 days and it's well over that. Customer service is the worst. St [More]
Montway Auto Transport - Hello Amy. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for o...
The driver had told me to go to location to give my car, but it said they would come to my house to get it. So I drove almost three miles to go to that location and after I went, he was very rude to m [More]
Montway Auto Transport - Hello. Thank you for your feedback. It is important to us that we deliver the best service possible for all our customers. We are sorry to hear that our services did not meet your expectations. We wou...
No response for 6-8 hours from carrier. Vehicle deliver around 2am. Interior stained! No responsibility from montway Or assigned carrier. Don’t waste your money !
Montway Auto Transport - Hello. Thank you for your feedback. We are sorry to hear that we did not meet your expectations. Based on the information provided, we are not able to locate your order. We would like to learn more ab...
Worst experience i have ever had with any company. they work harder to punish customers than to satisfy them. Buyer beware. They kept my deposit even after agreeing to refund when i canceled. shipment [More]
Montway Auto Transport - Hi Jeff. We're sorry to hear that we did not meet your expectations. Based on the information provided, we are not able to locate your order. We would like to learn more about your experience so that ...
Needed my car to be picked up before I flew out of the country, so I very specifically booked a pickup within a time frame that I could be available for pickup. Was told multiple times there would be [More]
Montway Auto Transport - Hello Kevin. Thank you for your feedback. We are sorry to hear that we did not meet your expectations. As a broker, our services are to match your shipment with a carrier that can accommodate your nee...
I was told they would pick up my car from 8/3 to 8/7 and they never came. I had to cancel my flight to take my daughter back to college and stay home to find another transporter for my car. A lot of s [More]
Montway Auto Transport - Hi Lana. Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unab...
I was in communication with Montway for two months before a recent motorcycle trip from Atlanta to Spokane. Montway assured me that they would be able to transport my bike from Spokane to Atlanta. I m [More]
Montway Auto Transport - Hello Rod, we are sorry to learn about the inconvenience. We do our best to deliver the best service possible. Transparency is very important to us. Motorcycle logistics is an incredibly specialized f...
I shipped two vehicles with this company and they hired a third party company by the name of SURKHON TRUCKING LLC. Never use Montway or Surkhon. The trucking company would not drive up my street and i [More]
Montway Auto Transport - Hello Brandon, I am sorry to hear about the reported issue with the shipment. Not everyone ships a car every day. Transparency is very important to us, so we provide complete details of our services a...
My driver called at the pickup location (a day before the car was supposed to be picked up) and said he would be at the pickup location at 7:00 p.m. He arrived at MIDNIGHT. On the drop-off, I receiv [More]
Montway Auto Transport - Hi Laura. Thank you for providing your feedback. We are sorry to learn of the inconvenience with the carrier. We agree that communication is essential to great service and it is a core value to which ...
If i could give NEGATIVE 100 stars for this piece of trash company, I would. Never have dealt with such incompetence in my entire life. Our car is now a full week after the delivery date and noone at [More]
Montway Auto Transport - Thank you for providing your feedback. We are sorry to hear about the inconvenience with your shipment. Motor carriers do their best to provide timely service, but there are many factors that may affe...
The transportation went well and my car arrived the destination without any damage. However, it was picked up on Sunday and was due to be dropped off the following Thursday after 12pm. I did not hear [More]
Montway Auto Transport - Hi Guss. Thank you for leaving your comments. We apologize for any inconvenience you have experienced. As a broker, our services are to match your shipment with a properly licensed and insured motor c...
Gave one star because I’m still hopeful-paid for guaranteed pickup - car was kept at a local lot for 9 days! Route is east coast-hard to believe there wasn’t a carrier available. No information from t [More]
Montway Auto Transport - Hello. Thank you for taking the time to share your feedback. We are sorry to hear that your vehicles’ trip to Pennsylvania has not meet your expectations. To achieve guaranteed pickup on 6/7, your veh...
The only reason I am giving Montway Auto Transport 1 star is because I did eventually receive my cars, and other than a dead battery, they were in the shape I was expecting. They failed to deliver wi [More]
Montway Auto Transport - Thank you for contacting us. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any...
Avoid this place! They will scam you on deadlines, not be upfront with policies or when they will be picking up the car and then try to talk their way out of it. There is a reason they have their Goog [More]
Montway Auto Transport - Hi Josie. Thank you for contacting us. I am sorry for any inconvenience you have experienced and would like to address your concerns. You mentioned that we have our Google Reviews turned off and this ...
Well organized (pick up / drop off )
- exceptional costumer service (assistance)
- entirely pleased with overall experience
Very pleased & thankful that I have chosen MONTWAY auto transport - it h [More]
Montway Auto Transport - Hi Marco. Thank you for taking the time to share your experience. We are happy to hear that your vehicle transport experience was positive, and that the service provided to you was seamless. We apprec...
This company says they "provide peace of mind" but they are a nightmare to work with. They subcontract with truckers who can't be reached by phone for days and who don't answer messages, who pick up y [More]
Montway Auto Transport - Dear Laurie,
I am sorry to hear about your negative experience. I apologize for any inconvenience caused as a result of late delivery and a lack of communication. Our goal is to make the car shippi...
I used Montway twice last year, and neither experience was favorable. The worst and last experience resulted in significant damage to the vehicle that was transported. I contacted Montway for help and [More]
Montway Auto Transport - Thank you for sharing your feedback, Brian. I am sorry to hear about the situation. As a broker, we take all the necessary precautions to prevent our customers from encountering unreliable carriers. W...
I tried to use Montway to setup enclosed transport for my vehicle. I was very clear with them at booking that it must be enclosed. The next day they call to say they found someone but its open transpo [More]
Montway Auto Transport - Thank you for sharing your feedback. I apologize for any inconvenience. As a business, it is important that we provide the best service possible. It is also important that we show ownership of any iss...
Worst firm you could select. They were not honest and could not meet a schedule. I have worked with many trucking companies over my 35 years in the construction business they are the worst and I am no [More]
Montway Auto Transport - Hello, I am sorry to hear there was an issue with your shipment. Auto transport is unlike any other type of logistics. And comes with its own limitations and procedures. As such, we are unable to guar...
