Montway Auto Transport is undoubtedly the worst business I have ever worked with. They are laughably unprofessional, grossly incompetent, and genuinely not concerned about their customers. On March [More]
Montway Auto Transport - Hello Jordan, I am sorry to learn of your dissatisfaction with the shipment. Montway is a broker that connects its customers with licensed and insured transporters. Transparency is important to us and...
They were two weeks delayed in picking up my motorcycle. It has now been two weeks and they cannot tell me where my motorcycle is located or when it will be delivered. I have been given three differen [More]
The two men who delivered the car were friendly and kept us informed.
We were shocked how fast they delivered the car.
Montway customer service was outstanding! They always knew the answers to my que [More]
Montway Auto Transport - Hello Julie. Thank you for your review and recommendation. We are pleased to hear about your overall experience.
I just had the WORST possible experience with Montway. I shipped a car from Media PA to Salt Lake City UT, a 32 hour journey. I received a quote, paid my deposit, and was told the carrier would cont [More]
Montway Auto Transport - Hello Holly, I am sorry to learn that the shipping experience has not met your expectations. Not everyone ships a vehicle every day. As the leading auto transport company in the country, Montway opera...
Called on 3/9/22 for transport from Fl. to Ma gave them a card for payment in full they said the pick up would be sometime week of 3/21-3/27 had no contact from them so I started calling then 3/23 an [More]
Montway Auto Transport - Hello Michael, I am sorry to hear that our services have not met your expectations. We do our best to service shipments as quickly as possible. There are many factors that can affect driver transit ti...
My car shipped from Los Angeles to New Jersey, two large metro areas (the latter is in the New York City metro area). I paid approx.. $1,200. I am not someone who writes reviews, but my experience wa [More]
Montway Auto Transport - Hello Shannon, I am sorry to learn about your recent experience with the motor carrier. We expect nothing but the best from every carrier we work with. All carriers are carefully vetted via a 20+ insp...
I confirmed the quoted price with an agent during the chat. And suddenly the price went up for $300 with no reason when they ask me to confirm. No explanation there, they just say that the price is wr [More]
Montway Auto Transport - Hello, I apologize for the confusion. Our team has looked into this issue and has addressed it accordingly. It's important to us that we deliver top-notch service and your feedback makes that possible...
They are making us drive over half an hour to get to our vehicle. Apparently their hauler couldn't possibly make it down a STANDARD road so door to door delivery is absolutely out of the question beca [More]
Montway Auto Transport - Hello Taylor & Jessica. We value your feedback on Montway. With door-to-door transport, the carrier strives to pickup and deliver your vehicle as close to your desired location. Auto transport trucks ...
I contacted Montway Auto to have a car shipped from Fl to Ny. The payment was made in full. The hired agency called me ONE time with no voicemail left. After I never heard anything about the pick up a [More]
Montway Auto Transport - Hello Chelsea, we're sorry to learn about the inconvenience. At Montway, we're committed to providing excellent service at all times. I'm sorry to hear that we did not meet your expectations.
Carri...
I debated whether to put ONE star, but chose two because Montway did put forth some effort. This is just my story, but I feel like I need to put it out there for others looking to ship their car.
I wa [More]
Montway Auto Transport - Hello Nicole, I'm sorry to learn that our services have not met your expectations. As an auto transport management broker, our job is to arrange your shipment with a motor carrier. We use our tools an...
Absolute horrible experience. Contracted Montway to have 3 cars transported on an enclosed transport, one as a non running vehicle. They changed my vehicle's status to running and didn't tell their co [More]
Chose this company based on advertised shipping time (7-10 business days). 2 weeks into it now and bike has only made it 250 miles! Very poor communication, am told it will now be a month in transit! [More]
Montway Auto Transport - Hello, we're sorry to hear that the shipment experience has not met your expectations. As we advertise on our site, the listed transit times are estimated based on the uninterrupted transit of a vehic...
Montway Auto Transport https://www.montway.com employed NT Convey LLC (954-213-9231) to transport our vehicle from FL to NC. They crushed our roof and roof rack and will not help or repair it.
Montway Auto Transport - Hello Sean, I'm sorry to hear about the issues. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance team and t...
Too long of a drop off time. I waited 3 weeks and 4 days for my vehicle. That’s even after the days they’ve estimated which was 7-9 days.
Furthermore, I am pleased with the readily available customer [More]
Montway Auto Transport - Hello Raq,
?
?I have received your email and I do apologize for the inconvenience. The estimates we provide for transit are based on the average amount of time it would take for a truck driver to go...
This has been such a fiasco I don’t know where to begin. First of all, I paid for tip for Premier shipping. Well, they get your car by the shipping deadline and they take it down the road this is so [More]
Montway Auto Transport - Hello, thank you for using our expedited pickup solutions. I'm sorry to hear that the services did not meet your expectations. In logistics, your vehicle may be transported from one location to anothe...
Missed pickup deadline by two weeks.
After that missed new drop off date by three days.
Asked for reduced fare do to this and was ignored.
Once Brooker was paid they did not keep up with the load.
[More]
Montway Auto Transport - Hello Steven, I'm sorry to hear you had a negative experience. I'd like to learn more about your specific situation and make things right. If you wouldn't mind sending us an email to feedback@montway....
DO NOT USE MONTWAY!!
They damaged my Mercedes Benz, my car was resting on the metal of the truck and upon receipt the whole undercarriage has been destroyed.
I have pictures to prove of it on the truc [More]
Montway Auto Transport - Hello Paul, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance tea...
My car was delivered with multiple scratches on all panels of the car . The carriers deny causing the damage during transport even if the bill of landing photos during pick-up does not show the damage [More]
Montway Auto Transport - Hello Juliet, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance t...
I would give Montway negative stars if possible. My car was damaged in transport and the truck driver admitted that he had taken pictures of the car before transport, and that the damage occurred on [More]
Montway Auto Transport - Hello, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance team and...
Be very careful when booking with these people. I had ordered closed transport for a classic car and was quoted a price for closed transport, also telling the gentleman that it was a classic car, and [More]
Despite their many excellent reviews and easy access to an agent via live chat on their website, Montway completely failed at 50% of the job I hired them to do. They had to do 2 things:
1. Find and c [More]
Montway Auto Transport - Hello, I'm sorry to hear that the carrier did not meet our quality standards. Montway is a broker and contracts motor carriers to transport the customer's shipment. While we do not transport the vehic...
I paid to have a very mint 1988 Oldsmobile Cutlass Ciera shipped from Seattle Washington to Tulsa Oklahoma area. While the agents I spoke with were friendly, the overall company is not very good. Th [More]
Montway Auto Transport - Hello Ronnie, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance t...
Montway is BAD. My car was left damaged in a parking lot with the keys tossed underneath it!!! I was then ghosted by Montway. THEY ARE TERRIBLE.
((I paid for “door to door” service with a specific de [More]
Montway Auto Transport - Ali, thank you for sharing your feedback. Montway is committed to providing outstanding service for our customers. Damages are not an expected part of the shipping process but they can happen. Our tea...
