The company Montway I guess has nothing to do with the driver. But my car was delivered back to me with a cracked windshield and a dent and scratch on the hood. I got tired of going round and round [More]
I made arrangements to ship my car from Rhode Island to Florida and they wanted to know when the vehicle will be available so they could work out a price. Available meant a reasonable time after that [More]
Montway Auto Transport - Hello William, we apologize for any misunderstanding. We are 100% transparent in our services as a broker. And provide complete service information on our website (https://www.montway.com/) and commun...
Horrible driver damaged my front and back bumper. If I would have known they contract careless drivers, and NEVER hold themselves accountable for picking these drivers, I never would have paid $1749. [More]
Montway Auto Transport - Thank you for your feedback and we apologize for your frustration and for any inconvenience. Our claims service team has provided you with details regarding your claim via email. Damages are never an...
Bait and switch pricing, changed price by over $200. No one mentioned non refundable fee when i placed the original order that i later on had to cancel.
Montway Auto Transport - Hello, I am sorry to hear of the inconvenience. Transparency is important to us, thus, we provide complete details of our shipping services. You can find our service details on our website at https://...
Horrible. Lost my car For 4 days with no communication from the driver. Driver would not call back or answer phone. Came close to reporting it stolen. Called customer service 8 times with a promis [More]
Montway Auto Transport - Hi Nick. Thank you for sharing your experience with us. While this is not the experience we strive for our customers to have, we would like to apologize to you for the lack of communication you receiv...
The transporter that they used ended up damaging my vehicle, they broke my turn signal switch which not requires removing the steering wheel and replacing the switch as well as chipping the paint on t [More]
It took Montway upto 3 weeks to ship down our vehicle from Virginia to Florida and when it arrived, we noticed scratches, signs of where their accessories ran through the top of the car. They asked th [More]
Montway Auto Transport - Thank you for your feedback and we apologize for your frustration and for any inconvenience. Our claims service team has provided you with details regarding your claim via email. For further informati...
Origin: Waldorf, Maryland
Destination: Austin, Texas
Pickup Date: 08/13/2022 - PM
Estimated Delivery Date: 08/19/2022
Actual Delivery Date: 08/24/2022 - PM
Auto Transport Industry Standard Delivery Ti [More]
Montway Auto Transport - Thank you for taking the time to provide your feedback, Lorne. We help move thousands of shipments every day in the US and beyond. So it is important to us that we are transparent and prepare customer...
Picked up my C63 on time, but returned it with paint damage from what looks like a chain hit it. damaged the rear window, also. Could make a claim, but will likely end up on CARFAX as damage. Not grea [More]
Montway Auto Transport - I appreciate your notifying us about your experience. I am sorry to hear about the situation. As a broker, we take all the necessary precautions to prevent our customers from encountering unreliable c...
Charged my credit card; sent multiple emails/communications that pickup would be TODAY - noone showed up and the cutomer service reps cannot give me any other info other than someone will contact you [More]
Montway Auto Transport - Hello Andrea, thank you for taking the time to submit your feedback. I checked our system and couldn't find an order matching your information. It is important to us that we deliver the best service p...
Montway as a company has been great to work with but their contracted drivers, not so much. I?ve used Montway to ship 2 cars from Minnesota to California and most recently for my mother from Minnesota [More]
I'm active duty military. Vehicle arrived 8 days later than promised (NC to WA). Was missing for a week, only discovered it had never left the state of NC when I called on the day it was supposed to [More]
Montway Auto Transport - Hello J, I am sorry to hear of the inconvenience with the shipment. We do our best to provide the best service possible. But with all logistics fields, there are limitations and policies that must be ...
The auto was detailed before Montway Auto Transport pick it up. Upon arriver to deliver the auto had a bad odor
and there were items missing. Don't know what took places from pickup to delivery.
Took 2 weeks to get my vehicle from Oregon to Virginia. I could have driven it back and fourth twice in this amount of time. Driver was 4 days late because their truck broke down. Customer service was [More]
Montway Auto Transport - Thank you for providing your feedback, Arriell. I am sorry to learn of the inconvenience. Motor carriers do their very best to deliver timely service despite the many factors against them. It is impor...
They would not take my car off board after I cancelled they up the price trying to kidnap my car they were very hard to understand on the phone also bbb
Montway Auto Transport - Hello Gerald, I am sorry to hear about the inconvenience. I looked into your order and I can see that you requested to cancel as you were no longer buying the vehicle. I can confirm that the order was...
I am honestly not one to leave bad reviews… but I want to let those of you considering it, to know what you’re getting into! First of all, this business is NOT door-to-door as advertised. Not only did [More]
Montway Auto Transport is undoubtedly the worst business I have ever worked with. They are laughably unprofessional, grossly incompetent, and genuinely not concerned about their customers. On March [More]
Montway Auto Transport - Hello Jordan, I am sorry to learn of your dissatisfaction with the shipment. Montway is a broker that connects its customers with licensed and insured transporters. Transparency is important to us and...
They were two weeks delayed in picking up my motorcycle. It has now been two weeks and they cannot tell me where my motorcycle is located or when it will be delivered. I have been given three differen [More]
The two men who delivered the car were friendly and kept us informed.
We were shocked how fast they delivered the car.
Montway customer service was outstanding! They always knew the answers to my que [More]
Montway Auto Transport - Hello Julie. Thank you for your review and recommendation. We are pleased to hear about your overall experience.
I just had the WORST possible experience with Montway. I shipped a car from Media PA to Salt Lake City UT, a 32 hour journey. I received a quote, paid my deposit, and was told the carrier would cont [More]
Montway Auto Transport - Hello Holly, I am sorry to learn that the shipping experience has not met your expectations. Not everyone ships a vehicle every day. As the leading auto transport company in the country, Montway opera...
Called on 3/9/22 for transport from Fl. to Ma gave them a card for payment in full they said the pick up would be sometime week of 3/21-3/27 had no contact from them so I started calling then 3/23 an [More]
Montway Auto Transport - Hello Michael, I am sorry to hear that our services have not met your expectations. We do our best to service shipments as quickly as possible. There are many factors that can affect driver transit ti...
My car shipped from Los Angeles to New Jersey, two large metro areas (the latter is in the New York City metro area). I paid approx.. $1,200. I am not someone who writes reviews, but my experience wa [More]
Montway Auto Transport - Hello Shannon, I am sorry to learn about your recent experience with the motor carrier. We expect nothing but the best from every carrier we work with. All carriers are carefully vetted via a 20+ insp...
I confirmed the quoted price with an agent during the chat. And suddenly the price went up for $300 with no reason when they ask me to confirm. No explanation there, they just say that the price is wr [More]
Montway Auto Transport - Hello, I apologize for the confusion. Our team has looked into this issue and has addressed it accordingly. It's important to us that we deliver top-notch service and your feedback makes that possible...
