Company Response Review Report Review
Crooks

Sean Submitted this review about United Auto Movers
Review made Live: 6/19/2015 8:42:00 PM
I arranged to have my Dodge Viper moved from Mississippi to Pennsylvania. I flew down to Mississippi to purchase the car and have the trailer their to pick it up the same time I was their. Joe assured me that he is very good at what he does and he will take care of it to the best of his abilities. If this was the best of his abilities to take care of a customer I sure would hate to see what his worst abilities are. The truck never came. I fly home and contact him. He said there will be an enclosed trailer there in 2 days to pick it up. The truck doesn't come. A truck didn't arrive at the location for a whole week. When the truck finally arrived it came at 11pm and it was an open trailer. I am lucky that the seller of the car was an honest person. Finally the trailer arrives at my location for delivery. Not only did the truck driver unload the car before I got there to observe, the car was black from dirt, rain and road grime. So my $80,000 car looks like shit at this point. I call Joe to get a refund at least to what he was going to charge me for an open trailer and he said he would get back to me. Every single person at this business does not follow through nor do they call you back if you leave a message. The only time they call you back is to get you to sign their contract. So Joe finally agrees to refund me $185. THAT WAS A MONTH AGO. Still have not received my refund. I called Joe numerous times and Stephanie numerous times. They always say it will be done on Friday but never is. I called Stephanie on Monday June 15th 2015 and she said she forgot about it that she will do it that day and send me an email confirmation. It is now Thursday June 18th 2015 and the refund is still not processed. This has to be one of the worst companies in the US. I honestly don't know how they are still in business. I only live 2 hours from them and I am pretty sure I am going to give them a visit.
Shipment Details
Origin State:
Mississippi
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Joe
Quote or Order Cost:
$925

Car Condition
  • Vehicle was dirty
Company Response
Riahnnon from United Auto Movers Submitted this response.
Response Date: 7/22/2015 5:36:00 PM
Sean your right we were having a problem moving the car. We did get the job done. Your way over exaggerating the whole transaction. We kept in touch the whole time good and bad and WE DID RETURN YOUR $185 which is why you even wrote this review. We're 90 miles from you come visit us and see what type of people we are. Good People.