Review Report Review
NO INSURANCE TERRIBLE COMPANY

Michael Pascucci Submitted this review about Ultimate Transport 123
Review made Live: 3/14/2024 3:15:00 PM
Josh UT123 From: josh@ultimatetransport123.com To: triumphtrucking@yahoo.com Mon, Mar 11 at 5:51 PM Dear Michael Pascucci, As mentioned on our last call we would like to state everything that has happened in this email in order to have a clear understanding of the current situation. Please also note that you can find a copy of your contract with us, a complaint filed on your behalf to FMCSA/DOT, as well as the insurance letter provided by Voglane's Insurance regarding the denial of the order. The incident occurred based on the information provided by Voglane; the bike fell off of the trailer due to an emergency break, in a first instance the carrier offered to pay for the damages out of pocket, unfortunately this deal did not go through since as per them the estimate provided from your end was also for a side of the bike that they claim was NOT damage. Due to that you had decided to take the bike to a shop for an estimate which ended up totalling $12,369.09 which the carrier again denied to pay since they claim they did not cause that amount of damages. We have provided you with Voglane's insurance which will also be attached to this email, it is important to note that Voglane Logistics LLC is an insured carrier, however, the driver scheduled by Voglane was not scheduled for this route, which led to the claim being denied by the insurance company. As per our contract the vehicle is insured by the carrier's insurance, in this case Prime Insurance Company, information that was sent to you. All of that being said, we have exhausted all efforts get in touch with the carrier in order to arrange a resolution for the issue, unfortunately the carrier has not been cooperative about the situation, and not willing to make any negotiation for the damage(s) due to denying all damages listed were their responsibility. Please refer to us if there is any information on this email that requires a more detailed explanation or if you require any other information regarding the carrier. Best regards, Josh | Customer Service Manager Ultimate Transport 123 (888) 885-9123 ext. 524 www.ultimatetransport123.com
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4185789-AT
Quote or Order Cost:
$650

Car Condition
  • Vehicle was damaged