from Tropical Auto Carriers LLC
Submitted this response.
Response Date: 6/3/2013 3:39:00 PM
I can assure you we do care, David. Unfortunately, Save-on dropped the ball for us this time. We only use carriers we have used prior and for us to hire them, they go through we lengthy process to be added to our carrier list and I can promise you we have hired Save-on 6 times in the past with no issues. Our dispatcher, Scotty, was in complete communication with you and answered all of your calls through out the transport. Save-on was very unresponsive and there were a lot of questions unanswered due to their lack of communication, not ours. We spoke to you at least 20 times through this transport. A lot of the statements on this review are exaggerated, if not false. Take care.