from Tropical Auto Carriers LLC
Submitted this response.
Response Date: 5/7/2013 5:11:00 PM
Rob, we do apologize for the unfortunate breakdown of the hired trucking company. In this industry, sometimes these things happen. They were in full contact with you during the entire weekend on Saturday and Sunday, which included a call at 6:30 AM on Saturday morning that you made to them which they answered and updated you with that they explained to you they would be out there Monday afternoon to pick the vehicle up. You then called us at 11:00 AM Monday morning to cancel as the driver was an hour away from picking up your vehicle up after the repair to the truck was made. I was explaining to you that to cancel on the driver an hour before the pick up to go with another shipping company is unethical, but you did not take into concern fuel expenses and labor spent. You were not hung up on. The conversation ended with "thank you" and a "goodbye". The reason why we did not answer on Sunday is because we are closed on Sunday. We are open the other 6 days of the week. In addition, your deposit was refunded 5 minutes after our conversation and was only taken when we dispatched the driver on Friday. Do not make us out to seem like a bad company, because we are not and the other reviews can back us up on that. Take care.