Company Response Review Report Review
Communications

Deborah K. Submitted this review about Ship a Car Direct
Review made Live: 6/2/2010 3:14:00 PM
While I had no problem with Honesty Auto - who I guess is the agent who scheduled the shipment, I had a lot of problems with the shipper themselves - A Plus Transport. Although the driver was friendly and knowledgeable, he told me the car would be delivered at the 8th or 9th day. On the end of the 9th day I called the driver - who gave me his cell number. No answer no call back. I left 4 or 5 messages for him as well as the dispatcher of the company - with hours and hours in between. They called me back once by mistake, and I said yes I have you programmed into my phone so talk to me - they wanted another person and had the numbers mixed up. They did not want to talk about my car and then said Ok the car would be delivered the next morning. Nothing. I then made another 5 calls with no response. Finally I got them and they said that night the car would be delivered. Nothing. No call. They knew I was waiting for the car since the 9th day - making sure someone was home and such. I literally thought that they stole the car. I was supposed to go out of town on Saturday, and the car was supposed to be delivered on Wednesday or Thursday before. I had to miss my trip as I was calling and so worried about the stupid car. Finally on Saturday morning they said that they were coming and brought the car in the early afternoon. The driver said they had a problem with a truck breaking down and had to change trucks. The car was fine - but the journey from Thursday to Saturday was a nightmare. All they had to do was call and say the truck broke down and it would be late. I would have made other arrangements and been OK. As it was , I was so angry and it was such a bad experience. Sorry Tom - I actually thought you were great.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Miller
Quote or Order Cost:
$765

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/2/2010 5:25:00 PM
Glad she had a good experience with us and with Tom, and can certainly understand her frustration. A little communication from the driver in that situation would have gone a long way. We wish she would have notified us so that we could have helped her through that as well. Keep in mind, helping in those situations is part of our job, but unless we hear back from you we are unaware of the problem. It is not as if the carrier is going to pick up the phone to tell us they are dropping the ball. So don't hesitate to contact your Broker in those situations, that's part of what you are paying them for. Hope this review helped.