Company Response Review Report Review
Will do my best never to ship again

Alex Wasden Submitted this review about Ship a Car Direct
Review made Live: 6/6/2017 4:56:00 PM
So, this entire process was horribly painful. From the carrier trying to pick up days early (which would have left my wife without a car for days before she flew) to the carrier saying he was going to drop off one night, having us wait up until late into the night only to text saying he'd deliver the next day, this entire mess was nothing but frustrating. I don't blame Ship a Car, and maybe this is normal.
Shipment Details
Origin State:
Utah
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
568073
Quote or Order Cost:
$800

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/14/2017 11:40:00 PM
We are sorry to hear the inconvenience that the driver caused you and your wife. Most carrier's try their best not to be late on a holiday weekend and since there were no notes specifying time and date, the driver thought it would be helpful to make pick up and delivery earlier than expected. We don't guarantee dates, and always recommend having a back up plan when scheduling, because the dates given by the carrier are estimated. Thanks for taking the time to share your experience!