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Pick-up and delivery of vehicle purchased out of state

Jenny S. Submitted this review about Ship a Car Direct
Review made Live: 10/6/2016 5:46:00 PM
I contracted with this company and Eric replied quickly. The problem came when my contact left for vacation and I was not informed that he was not in the office. I was told that I would probably be seeing the vehicle delivered around the following Wednesday, so that is what I started to plan for. Well, the next 3 days went by without any answer to my phone calls or e-mails, so I finally asked to speak to someone else. I found out that my contact was on vacation. I had a bit of figuring out to do since my husband was out of town and I was about to be down a vehicle with my son taking mine. I did finally get a response and, of course, it cost me more to find a driver to deliver the car that week. The car arrived 2 days later. I don't think the delivery driver had much experience driving a manual car either. I just wish that there had been better communication about the schedule of things.
Shipment Details
Origin State:
Kansas
Pickup:
Late
Destination State:
Wisconsin
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
530096
Quote or Order Cost:
$625

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 10/12/2016 10:55:00 PM
Our apologies Eric had taken a three day weekend and returned on Tuesday. Our customer service team is available 24/7 to help you with your order if your rep is not in. We are sorry to hear that pick up did not go as planned, but it's good the vehicle made it safe! Thanks for your helpful review!