from SVP Auto Shipping
Submitted this response.
Response Date: 8/28/2019 5:14:00 PM
As per the claims that have been mentioned are completely not true. Photos of the owner's vehicle were taken when the vehicle was picked up along with condition reports that were made during shipping showing the damage to the vehicle the owner is stating. When the vehicle arrived at the pick up location they were advised that it had arrived, and could pick up the vehicle during office hours. They came into the compound after hours (on a weekend) without notifying the compound office, and removed their vehicle without checking it out properly. Therefore, as the photos / condition reports proved the damage was there when it was originally picked up, they removed the vehicle form the compound after hours, their vehicle was over loaded with personal items (not allowed as per the signed contracted, and notified us 72 hours after removing their vehicle (did not contact us within 12 hours, as per the signed contract), the Claims Department rejected their claim.