Company Response Review Report Review
Follow-up On Delivery Of Classic Car

Richard H. Johnson Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 6/11/2008 12:46:00 PM
Red Carpet coordinated the pick-up and delivery, including meeting the specific restricted pick-up and delivery dates. Between receiving their quote and my agreeing to the contract, shipping rates went up due to fuel price increases. Red Carpet appropriately contacted me and reviewed the situation. agreeing to search for a better rate. While they were not able to match the original quote, they contacted me shortly afterward, and satisfied my request to find a rate nearer to the original quote. In searching the Internet ing for competing quotes, I determined that their quote was indeed attractive and quickly agreed to it .

The carrier had two cars to deliver, one to drop before mine. The first stop caused a delay due to the recipient being late for the drop-off appointment. The driver contacted me to inform me of the delay. The driver then contacted me as he left the previous drop point. I was then able to easily change my plans to meet the driver at the pre-selected location.

The driver took a lot of care unloading my precious cargo. I observed that the car had been well secured for transit. The driver commentedthat I had gotten a very good rate because diesel prices had gone up $.40 per gallon between the time he lift to to pick up the car and the time of delivery which was only a few days. How lucky can I get?
Shipment Details
Origin State:
Missouri
Pickup:
On Time
Destination State:
Minnesota
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
35431-SZ
Quote or Order Cost:
$925

Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 7/11/2010 11:57:00 AM
I'm glad you received good 4 star service, but at the new Red Carpet Auto Transport, we strive to give you 5 star service. We hope to hear back from you and if you need anything else shipped, please call Tony at 602-438-4644. Thank you!