from Passport Transport
Submitted this response.
Response Date: 5/10/2013 4:41:00 PM
Passport Transport acknowledges and takes full responsibility for this mishap. Unfortunately there are rare occasions that we damage a vehicle in transit. The true test of a company is not that they are perfect, but how they handle occasions when things go wrong. This situation was handled expeditiously with the utmost professionalism and concern for the customer.
This vehicle was damaged in transit. The customer was kept in the loop during the entire move from pick-up, to immediate notification of the damage to ultimate delivery at the dealership of his choice to get the repair work completed. The customer was very difficult to communicate with and did not answer numerous calls and voice mails.
The customer did NOT pay for the transportation on this move and legally our company is not obligated to pay for damage if the customer does not pay for transportation charges. However, we not only paid for the repair and transportation but also compensated the customer for the inconvenience that he endured due to the vehicle being damaged.
Every check was processed within days of us receiving notification and all were sent via FedEx overnight. As stated in the review the car was delivered within a week and all claims checks processed within days. The exaggeration of a month is unfounded. I challenge ANY company to handle this event as well as Passport Transport did.