Company Response Review Report Review
Worst service - I would not recommend this company

Senthikumar Thanakkan Submitted this review about Direct Express Auto Transport
Review made Live: 4/9/2011 4:42:00 PM
I booked my auto shipping on 10-Mar and I was promised that the car will be picked up on the date that I wanted while booking. The money was debited from my account promptly. After that I just got a confirmation that money was debited and it gave a order number. Never got a call back. I had to call them daily to follow up and the response was very poor that as soon as they get my details they will put me on hold for long. One evening I really had a stop watch to find out the time for which I was put on hold and found that it was more than half an hour. The lady who spoke to me so harsh that I really got irritated and cancelled the order. After cancelling the order I had to follow up to get the money credited back to my account.

I hope they have an suite rented in CA with a few phones and just get the money promptly.

I know that few percentage of people might have bad experience with any service provider. Hence there might be a bad review rating about a service provider. But I am sure if you go for this service provider the probability that you would have bad experience is more than 95%. I could infer that from the way they operate.

I plead everyone that never go for this provider.
Shipment Details
Origin State:
Connecticut
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
101732
Quote or Order Cost:
$720

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 4/10/2011 9:20:00 AM
Our outstanding record, including A+ rating with the Better Business Bureau, speaks for itself. Customer Senthikumar Thanakkan was informed on the phone and emailed three times that we cannot guarantee either pickup or delivery dates, so his assertion to the contrary is a falsehood. He cancelled his order only three days after his first pickup date, barely giving us a chance. He received his full refund a few days later. So we find Mr. Senthikumar Thanakkan comments out of place. We wish Mr. Thanakkan lots of success in all his future endeavors.