Couldn't Find a Carrier after 6 days

James Submitted this review about Direct Express Auto Transport
Review made Live: 11/1/2009 10:10:00 PM
This was to be my 2nd car I shipped with Direct Express. I chose to use them again because of the excellent experience I had the first time I shipped a car. Unfortunately the 2nd time didn't work out. After six days they couldn't find a carrier from Texas to Illinois, even after offering to pay the carrier more than quoted. My dealer found me a carrier for the same price in 45 minutes, and a guaranteed 2 day delivery. Very disappointing. I don't believe this was an issue of living in "Podunk" either. It was coming from the 2nd largest city in Texas, and being delivered to the 5th largest city in Illinois. Staff tried and was friendly though. Order canceled without any hassle as advertised.

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 11/2/2009 1:04:00 PM
Our outstanding record speaks for itself. Customer James is very mistaken in his description. He gave it only three (3) days, not six as he says (everything is time stamped), and that is not enough time for San Antonio to Peoria, neither of which he mentions by name. So James tricks the reader by doubling the number of days that he made it available and does not mention that the destination was down state to Peoria, which we can do if given the time. James does not provide his last name because he was not being truthful. Fortunately our other customers have a better sense of fairness. We wish James lots of luck in all his future endeavors.