Pleased overall.

Charles Desmarais Submitted this review about Direct Express Auto Transport
Review made Live: 6/18/2009 7:31:00 PM
Pleased overall. The truck/driver that picked up the car was not the one who delivered - the first passed our car on to the second - but there seem to have been no adverse effects of this surprising method.

The one weird moment was when we got a call from the delivery guy saying "I'm here!" without ever having received notice of the impending delivery. (Must happen often, as the Dispatcher later said, "I keep telling these guys to call first, but they don't!") We were many miles away, with no possibility of taking delivery. The Dispatcher did try to talk us into rushing home from our weekend holiday ("if you can't take delivery, it could add a couple more days, because the driver will have to take your car to Pennsylvania and then come back"). However, when we said that was impossible, he made sure the car was delivered the next day.

Car seems in good shape, and one week was a very acceptable turnaround.