Company Response Review Report Review
NY - NV Transport

Jack Submitted this review about Direct Express Auto Transport
Review made Live: 6/14/2009 4:46:00 PM
Direct Express Auto Transport is an okay company, but I expected more from a highly rated company. The need to screen their carriers better. I was assigned with EZ Load LLC, and they are horrible. They flaked on the pickup twice, claiming that their truck "broke down". So I called Direct Express Auto Transport and complaint about it, and the response I got from them was rather rude. They asked me why I complaint to them and whether I want to cancel the order or not, I asked how long would it take to find another carrier, and they said "I don't know". Because I have to move the vehicle in a certain time and don't want to play the waiting game again, I decided to stick with EZ Load LLC. BIG MISTAKE. The driver was incapable of driving a manual car and stalled the vehicle 4 times during loading. And they damaged front lip as well, scraped the piss out of it during offload.

The positive (competitive rate from Direct Express Auto Transport, fast transport time from EZ Load) aspect of my experience did not out weight the negative ones.

Quick recap:
Direct Express Auto Transport - Rude and unhelpful, low price
EZ Load LLC - Incompetent driver, damaged my front bumper lip, unreliable, flakey, fast transport time

Take your money somewhere else.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
Nevada
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
60000
Quote or Order Cost:
$875

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 6/14/2009 6:51:00 PM
Our excellent reputation speaks for itself. That said we are sorry Jack is dissatisfied and are looking into his complaint. It is unusual because that particular carrier is highly regarded. We wish Jack well in all his future endeavors.