We are sorry customer Chance is dissatisfied. He is both right and wrong. Chance is right that the driver's communication with him was woefully inadequate. We have spoken to the carrier about that. On the other hand, Chance was lucky to pay the cheapest level (Standard) and have his vehicle picked up the first date available. The carrier missed his delivery date by three days, which still means it was a good service as he was faster than initially anticipated. In trucking, things can happen. But Chance is right the driver could have and should have communicated better.