Company Response Review Report Review
Just like the rest??

Jamas P Submitted this review about Direct Express Auto Transport
Review made Live: 3/9/2019 1:01:00 PM
I had requested service from Direct Express and believed my car would be picked up within days. Only to find out it could take up to 10 days unless I donated more money to the driver. I cancelled my service a day later and my car was never transported, never received any driver's information, yet was still charged $200. How do charge anyone for services not rendered? No charges should occur until the vehicle is picked up. Wouldn't recommend this service to my worst enemy. ????
Shipment Details
Origin:
Abington, Massachusetts 02351
Pickup:
Never
Destination:
Elgin, IL, Illinois 60123
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
221369
Quote or Order Cost:
$720

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 3/10/2019 1:44:00 AM
We are sorry customer Jamas Pugh is dissatisfied. Mr. Pugh selected the least expensive option and then after only one day expected a guaranteed pickup date. It doesn't work that way which is what we tell everyone upfront. You do increase your chances of faster delivery with Expedited and Rush rates. Best of luck to Mr. Pugh.