Company Response Review Report Review
From Colorado to Maryland

Traci Submitted this review about Direct Express Auto Transport
Review made Live: 9/17/2018 3:31:00 PM
I used your service to find a company that could transport my vehicle from Colorado to Maryland. I was matched with one company, which was GTR LLC. I receive notification from that company that they were going to be picking up my vehicle on September 4, and then delivering it to Maryland on September 7. I was also notified by GTR that the drop off time was between 4 and 7 PM. My vehicle was not delivered until after 9 PM on September 7.
Shipment Details
Origin:
Arvada, Colorado 80003
Pickup:
On Time
Destination:
Takoma Park, Maryland 20912
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
725
Quote or Order Cost:
$725

Car Condition
  • Vehicle was dirty
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 9/19/2018 1:05:00 AM
We are sorry customer Traci Brown is dissatisfied with the service. Ms. Brown's vehicle was assigned a carrier the same day she booked. Wow! So fast. Traci's Chevy Cruze was picked up in Arvada, Colorado on September 4th and delivered to Tacoma Park, Maryland on the 7th.. Spectacular service even if it was two hours later than advised. So many things could have contributed to that. Anyone reading Traci Brown's review should hope things go as well for them.