Apprehensive Customer

Lupita Rodriguez Submitted this review about Direct Express Auto Transport
Review made Live: 8/11/2018 2:33:00 PM
My daughter moving from FL to Cali for school. Researched companies for months. Some reviews put the fear of transporting in me. I made up my mine to drive car to Cali. I slept on it and with family guidance I started my research again. I decided with this company not because they were cheapest or most expensive but because I got a really good vibe from Ashley. Great customer service skills and just straight forward. She just answered my question and didn't try to over sell like others I had spoken to. After paying deposit car was assigned to a driver within a day. Pick up was delayed a day by circumstances beyond the driver's or company's control. Once car was picked up it was smooth sailing. Drivers were always very courteous, did not seem annoyed with my phones calls and provided me with updates. The car was in Cali within 6 days of pick up. Glad I gave them my business. I would definitely use this company again.