Company Response Review Report Review
Fraud

Jared Submitted this review about Direct Express Auto Transport
Review made Live: 7/30/2018 11:45:00 PM
I was charged for services that were not delivered and not authorized. I paid $150 for a "non running vehicle fee". My car was and is running when picked up. It is still running. That is fraud. They refuse to remove it. I was charged $200 for rush delivery by July 21st. It is now August and my car is simply missing. I didn't get rush delivery, I didn't get any delivery. My car was simply stolen and has been missing for two weeks. Advertising false services and charging for services not authorized is bait and switch fraud.
Shipment Details
Origin:
Grants Pass, Oregon 97526
Pickup:
On Time
Destination:
Kirkland, Washington 98034
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
210185
Quote or Order Cost:
$1075

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 7/31/2018 2:42:00 PM
We are sorry customer Jared Lewis is dissatisfied. Mr. Lewis' 1976 Cadillac Eldorado is being delivered to an automotive repair shop because it leaks transmission fluid and needs continually refilled before starting. Mr. Lewis agreed upon setting up his order that his 76' Eldorado is ostensibly non-running. The carrier accepted the order with that precondition and extra $150 built in. It is not fair to change the deal after pickup. The carrier also informed Mr. Jared Lewis before picking up his Eldorado in Grants Pass, Oregon that he was having truck issues. Mr. Lewis was anxious to get it off that dealer's lot and said pick it up anyway and that he could wait. Now Mr. Lewis has changed his tune and is not patient. The vehicle is being delivered this morning to an auto repair shop in Kirkland, Washington as Mr. Lewis well knows. We do hope Mr. Jared Lewis enjoys his 1976 Cadillac Eldorado once it is repaired.