Company Response Review Report Review
Do not recommend

Ken Submitted this review about Direct Express Auto Transport
Review made Live: 5/3/2014 3:49:00 PM
I booked with this company because they were competitive with pricing and they said my vehicle would be picked up within seven days and then delivered within 1-3 days. I gave them a week and still no luck with a carrier. I got lucky and found another shipper that picked up my vehicle for $50 less than this company and it was delivered within two days.I told them that I need to cancel my order and the vehicle was already delivered. The womans tone changed really quick and dug at me for not giving them a chance to deliver the vehicle. They had over a week which is more than they said it would take. So she said my $150 deposit will be refunded to my account within 2-3 days. After a week I called them and asked about my refund and they said it would get to me in 2-3 days. Another week has gone by and I still have not recieved my refund. I will call again on monday when they open. Very bad customer service and unprofessional. When I was speaking on the phone about shipping they didn't seem concerned with getting my vehicle to me quickly.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Maryland
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
143981
Quote or Order Cost:
$600

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 5/3/2014 7:21:00 PM
Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Kenneth Griffey is dissatisfied with the service. Shipping from Florida in April sometimes is very difficult because of so many snowbirds. The deposit was refunded in full and we wish Mr. Griffey lots of luck in all his future endeavors.