The move was a 1997 Toyota 4-runner in excellent condition from El Dorado Hills, CA to Farmingdale, NY. I researched many brokers and carriers on the "transport reviews" website. Only companies with 5 star ratings were considered. Direct Express provided a reasonable quote - less than the other top brokers considered. All paperwork was filled out on their web site. They followed up immediately with a call from a customer service rep.
The Customer Service Rep was very professional and had the car tendered to a carrier in 2 days. The carrier chosen was Exotic Carriers based in New Jersey. The driver called 2 days after the car was assigned to Exotic Carriers. The driver called on the same day of the pickup (about 4 hours notice on a Saturday), so this could be a problem for some, but was ok with me. I met the driver in a local shopping center to make the loading easier. The driver was polite and professional - no issues with the whole pickup process. The driver had a helper with him and said they were the ones taking the load to New York.
The car was delivered in New York 9 days later. The window given was 7 - 14 days. I consider this an excellent transit time since it was December and the weather conditions were pretty harsh across the country. The car was delivered to my brother-in-law in New York without incident. The driver called and delivered the car as scheduled. Other than expected road dirt, the car was in good condition.
Since everything with the carrier went so smoothly, I never had the need to get the team at Direct Express involved after the initial pickup. So much depends on the carrier chosen, and the specific individuals driving that rout.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New York
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
26916
Quote or Order Cost:
$1100
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