Company Response Review Report Review
Please do not use this company!

emma mahon Submitted this review about Creative Rides Auto Transport
Review made Live: 5/25/2011 6:30:00 PM
I do not normally post reviews, but this company was so terrible I have to let other people know! The sales guy, Ross, seemed very nice at first. Promised me that the price would not go up, and that the car would be picked up on time. I have had trouble trying to get people to pick up my car due to where I live, and I had told him this. And that other companies have given me a quote, then told me that I would need to pay more money to try and find someone to pick my car up. He assured me that would not happen. SO the day comes for the pick up, and I had not heard from them, so I call and ask what is going on. He tells me that for $50 more dollars I can get my car picked up the next day. I told them Ross had assured me that would not happen, and he told that that was a sales guy, and that they say anything to get the sale. I then tried to cancel, and Ross told me how it was pointless to go to another company since they all go off the same board. I told him I would just like to cancel please. He then said to me,"I guess you haven't understood anything I've said". I told him not to talk to me like that and that I was trying hard not to yell at him. He then hung up on me. Horrible experience! I have never been treated like that. Stay away from this company!
Shipment Details
Origin State:
Oregon
Pickup:
Never
Destination State:
Georgia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
532715
Quote or Order Cost:
$1100

Company Response
Doron from Creative Rides Auto Transport Submitted this response.
Response Date: 6/30/2011 4:57:00 AM
Ross came from a different company with few bad habits, that was Ross second week with our company and since then Ross fix the way he talk to customer. Sorry for your Experience Emma with Creative Rides but we do everything we can to instruct our personal for respect and courtesy. Because of your location in Oregon the driver ask for extra $50 in order pick up your car out of his rout (227 miles away) the day you requested, You called us back 5 hours after the first call but the driver didn’t wait and drove to pick up others cars in California.