Company Response Review Report Review
Unhappy customer

Larry Odigie Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 5/10/2009 11:09:00 PM
First off the price i was quoted was not the price i ended up paying, in fact it was over $200 more. I given a quote from a reputable company (AALLLstate ) and cascade offerred to match it however they didnt. I boked the date and told tayler that it was imperative that the vehicle had to leave florida on a specific date because i was travelling the following day; if there was a problem meeting that arrangment the proper thing Cascade should have done was to inform me or at least talk to me about it so we could work something out- what i got instead was no response. A week before i had to travel i was the one calling them EVERY SINGLE DAY only to be told one story after the other (like my computer is down right now or tayler is not in when she comes back i'll have her give you a call). If you knew you had difficulties finding a carrier to transport my vehicle you should have let me know, dont let me be the one calling you everyday to check on the status of shipment that was very unproffessional. The day before i had to leave i called and kim told me tayler is not in and she was gonna take over and also that the price was gonna go up from $525 to $730. Money is one thing and i understand that this is a business, however, it was very unproffesional and messed up that you couldnt inform me and i was the one that had to keep calling you guys EVERYDAY just to be met with dissapointment.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
577833
Quote or Order Cost:
$730

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 5/11/2009 10:09:00 AM
Larry, We are sorry that your experience was not what you anticipated. Our company policy on price matching is that we would match your price for 3 days, which we told you all about. After those three days, we did start raising our price like we told you we would do. You placed with our company on the 8th of April, you had in the notes that your vehicle had to be picked up no later than the 23rd of April, we did have your vehicle picked up on the 22nd. Larry everytime you called in, we were more than happy to talk with you. We would have called you but you always called in, so unless we had a carrier assigned there was no reason to phone you since we had already spoken to you that day and told you we were still looking for a carrier. We are sorry that you were disappointed, but you knew our company policy about price matching from the start, and the ultimate goal was to transport your vehicle which we did.