Review Report Review
Don't use this Company

Michael Submitted this review about Brightstar Transport Inc.
Review made Live: 11/2/2018 4:13:00 PM
Please note that this is the first time I have ever had to post a review such as this. My contact at Bright Star was Irim . I hired them to transport my daughters 2016 Lexus from NY to CA, which took 10 days. The car was well documented prior to pick up, that there were only a few scratches, no major damage. I also had the car inspected by an auto service company the day before with the same results. Rasoul Walid came to pick up the car and an inspection was done. Only the scratches were noted. When the car was delivered to my daughter in CA it was late at night, and the car was still on the flatbed. My daughter noticed a large gash on the bumper. After speaking with Irim, he informed me that he would fixed the damage, but we had to pay the transportation fee of $1,100.00 to have the car released. Once paid, we could take the car to his preferred auto body company for repair. The repair shop was over 2 hours away. Once the car was inspected, there was additional damage to the undercarriage as well totaling $1,300.00 to repair. We sent Irim all the documentation showing the damage as well as the original report showing no damage, only some scratches. He then stated that they would only pay $250.00 towards the bumper. Irim claimed that Bright Star was not responsible for the undercarriage. There was clearly more damage to the vehicle after transport. Irim and Bright Star chose to ignore the inspection reports that were done at the original pick up. This shows negligence on their behalf. I would strongly recommend to never use this company.
Shipment Details
Origin:
Copiague, New York 11726
Pickup:
Late
Destination:
Long Beach, California 90802
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
53235-KJ
Quote or Order Cost:
$1100

Car Condition
  • Vehicle was damaged