Company Response Review Report Review
Bait and Switch

Adam Submitted this review about BWT Group LLC DBA MoveWheels.com
Review made Live: 7/23/2018 2:35:00 PM
I was given a quote for $600 to transport from OK to AZ. The pickup was scheduled for a Saturday. No one arrived and no one called. After several calls, I finally reached someone and was told that the driver had mechanical issues and that they were looking for another driver. On Monday, I was told a different story that the driver canceled and that they found another driver, but it would cost $800. Of course, I already was paying storage fees and had no time to look for another transport company. Classic bait and switch...
Shipment Details
Origin:
Oklahoma 73114
Pickup:
Late
Destination:
, Arizona 85755
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
628813(600)
Quote or Order Cost:
$800

Company Response
Linda Ross from BWT Group LLC DBA MoveWheels.com Submitted this response.
Response Date: 8/1/2018 6:14:00 PM
We are sorry to learn you are unsatisfied with service thus far and appreciate your time to share your experience. Unfortunately things happen that are out of our control and the carrier company that was assigned had to cancel.