Company Response Review Report Review
Horrible custoner service

Ifrancis Submitted this review about BWT Group LLC DBA MoveWheels.com
Review made Live: 5/3/2018 5:53:00 PM
I esinged my contract i specified to to them date i want vehice picked up and dropped off by drive pick vehicle up was suppose to get delivered by friday he sayin sunday or monday why pick vehucle 2 days in afvance if u was not ready to transport the company or driver wont answer phone idk were my vehicle very upset customer i advise yall to pick a difrent company
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
563827
Quote or Order Cost:
$895

Company Response
Linda Ross from BWT Group LLC DBA MoveWheels.com Submitted this response.
Response Date: 5/31/2018 6:49:00 PM
Please note that all service dates in the auto transport industry are only estimated, and the auto transport industry is much different than the package delivery industry due to different factors: traffic delays/detours/speed limits, weather delays, mandatory rest stops, pickup/delivery client availability delays, weight station check-ups, police inspections, truck breakdowns, driver's health issues, etc.