Company Response Review Report Review
Stay away

Jay Submitted this review about BWT Group LLC DBA MoveWheels.com
Review made Live: 4/12/2018 4:08:00 PM
Move wheels used bait and switch. They give you a great quote and never intend on honoring the price. My car was not picked up when they said it would be. When I called, they said shipper canceled load and it was not there fault. Of course they found a new driver but the price was 275 dollars more. They credited me 75 which according to the bbb website is there game. They tell you they want to make it right but in the end they are still taking you for more money. Filed a complaint with the bbb. If you check there website somehow they cherry pick good reviews to make you think they are reputable. Terrible company.
Shipment Details
Origin:
Knightstown, Indiana
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
541247(575)
Quote or Order Cost:
$575

Company Response
Linda Ross from BWT Group LLC DBA MoveWheels.com Submitted this response.
Response Date: 5/3/2018 10:08:00 AM
Unfortunately things happen that are out of our control and the carrier company that was assigned had to cancel. Our shipping agent immediately started working on assigning another carrier company to transport your vehicle and we did our best to give you the most reasonable and low price even making a discount from our side. We are sorry to learn you are unsatisfied with service thus far and appreciate your time to share your experience.