from BWT Group LLC DBA MoveWheels.com
Submitted this response.
Response Date: 6/16/2017 6:39:00 PM
Hello, Mr. Phan,
We are sorry for the inconvenience. Just want to clarify the situation with your shipping. I'm familiar with your case and want to explain some details about it. As soon as you put down a request to transport your car we booked a spot on the car hauler owned by the independent driver. These drivers operate on their own schedule and for the price they want. We set a date and finalize the proper paperwork for you. Unfortunately, the driver that has been assigned to deliver your car asked for more money to due to the circumstances he never explained, so we passed this offer to you, but just as an option. We never push our customers to make rush decisions or pay more money, we are willing to work until the best solution found. Our team is sad to read this kind of feedback. We will do our best to improve our service and deliver the most goods for less cost.
Elijah, movewheels.com team.