tunnel truck
$100 more than quoted, 3-day late delivery, agent never responded after deposit paid.

Quyen Phan Submitted this review about BWT Group LLC DBA MoveWheels.com
Review made Live: 6/8/2017 11:21:00 AM
Do not recommend this broker. The agent I worked with was Tim Wade. Ended up paying $100 more and my car was 3 days late. He promised to sign me up for incentives, but after my car was picked up and credit card charged, I never heard from him again even after a few attempts to contact him for some help. If you decide to work with this broker, choose someone else.

Company Response
Linda Ross from BWT Group LLC DBA MoveWheels.com Submitted this response.
Response Date: 6/16/2017 6:39:00 PM
Hello, Mr. Phan, We are sorry for the inconvenience. Just want to clarify the situation with your shipping. I'm familiar with your case and want to explain some details about it. As soon as you put down a request to transport your car we booked a spot on the car hauler owned by the independent driver. These drivers operate on their own schedule and for the price they want. We set a date and finalize the proper paperwork for you. Unfortunately, the driver that has been assigned to deliver your car asked for more money to due to the circumstances he never explained, so we passed this offer to you, but just as an option. We never push our customers to make rush decisions or pay more money, we are willing to work until the best solution found. Our team is sad to read this kind of feedback. We will do our best to improve our service and deliver the most goods for less cost. Best Regards, Elijah, movewheels.com team.