Dear Antonio, Our company is always striving to provide excellent service to our customers and we always trying to find qualified specialists for your order. And we are very sorry about this situation. From our side we have done our part of job. We have assigned a carrier company for you. But unfortunatelly they could not do their part of job. The car was not picked up because of your features. And due to the contract you need to tell us was that the car is too low. We are sorry for this misunderstanding. Thank you for your remark, it will help us to provide better service in future