From AutoStar: Thank you for taking the time to write a review; all feedback helps us to continue to be the best in the industry. While we do appreciate the rare negative feedback, we would like to tell our side of the story since this customer seems to have embellished on the truth a bit. Customer had requested a specific pickup date of 12/23. On 12/17, prior to booking the order with us, this was discussed in great detail with the customer that specific dates cannot, by law, be guaranteed. It was even further discussed in detail to the customer that due to the Christmas holiday and large volume of traffic along this route, pickup might not be until after Christmas. Customer agreed to all of this prior to booking, and then agreed again by booking the order, signing and returning the contract. We not only did NOT promise anything to the customer, but rather explained the process very clearly prior to booking. On 12/24, we found a carrier to pick up the customers car on Christmas Day. Rather than just dispatching the order out, we felt obligated to check with the customer if a Christmas day pickup was OK. Numerous calls to the customers phone went unanswered. Finally the customer responded by email, stating that she had disconnected her phone. By the time we got back to the carrier, they had booked the spot on their truck. We have been in continuous contact with the customer about her order, and are still to this day doing all we can to find a suitable carrier to fulfill this transport. UPDATED 01/21/2013.....It should be noted that we completed this order by securing a carrier on 01/02, vehicle picked up 01/04, and delivered on 01/08. AutoStar Transport and Logistics. 888-802-8250