Company Response Review Report Review
Great customer service

Ka F. Submitted this review about AutoStar Transport Express
Review made Live: 5/8/2012 5:10:00 PM
This is the 4th time I've had to arrange vehicle transport in the last 2 years, and the 1st time I've used AutoStar. I will definitely use them again as well as recommend them to others! Compared to the previous carrier/broker I used, AutoStar was more responsive to my questions and kept me updated on the status of the arragements. I received a follow-up call to make sure I was happy with the actual transport carrier and my overall experience. Before hiring, I checked the reviews for all of the companies I received quotes from, and AutoStar had about 90 percent favorable comments, and didn't respond with negative comments for the rare unhappy customer like the others did. Great job AutoStar! And thank you.
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
Arkansas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
302111-VD
Quote or Order Cost:
$665

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 5/9/2012 12:55:00 PM
Ka, thank you for taking the time to write a lovely review. It is very important to us at AutoStar to answer all customer questions quickly, accurately and honestly. We always like to ensure that our customers experience was satisfactory and appreciate all forms of feedback allowing us to continue to improve our quality of service. You explained your exact requirements and responded quickly to our correspondence, which made my job much easier and is greatly appreciated. Should you need assistance going forward, please do not hesitate to get in touch. Kim.dunton@autostartransport.com 888-802-8250 ext 2234. Kindest regards, Kim