After much reading and checking reviews, I called AAT. Their customer service rep Angela seemed a little shady and things only went downhill rapidly from there. She said they are licensed broker and carrier – which THEY ARE NOT!
Next, Jessica in customer service was RUDE, INSULTING and INCOMPETENT. They made my reservation with a carrier with an expired license and blatantly denied it even though I called FMCSA myself to verify it was expired. (carrier = RZ Auto Transport, Inc.)
When I explained to Jessica that I had spoken to D.O.T. and FMCSA, she told me I was confused. I then told her I wanted her to cancel my reservation and since they had not booked me with a licensed carrier, they were in breach of contract and I wanted my $100 deposit refunded. She refused and began insulting me. I immediately called my credit-card company and WILL be getting the refund as well as blocking them from future charges.
STAY AWAY FROM THIS “BUSINESS”.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
9270996
Quote or Order Cost:
$950
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