Hey Bryan, we're sorry to hear that your experience has not met your expectations. As a broker, our job is to match your shipment to a qualified and licensed motor carrier. It's important to us that your shipment is transported quickly and safely. However, auto logistics is a complex and limited industry. We provide estimates based on historical and current market data. But delays may occur due to any number of reasons. There is currently an Omicron covid 19 outbreak that is affecting transportation worldwide. We understand the importance of transparency and provide full disclosure of our policies and expectations on our website at www.americanautoshipping.com. We have issued a 100% refund of your payment and have canceled your shipment as requested.