Company Response Review Report Review
Good experience

Daryl Hawken Submitted this review about American Auto Shipping
Review made Live: 2/3/2020 3:01:00 PM
Good experience. Quote was competitive, response was prompt to initial request. Once I confirmed, things moved quite promptly, with good communication into the proposed timeline. Had some difficulties with scheduling with the actual shipping contractor, but that did not affect review of American. I do not like the payment model - essentially 15% down via credit card, remainder due to shipper at pick up in cash, money order, or certified payment only. While the reasons for this are probably valid, the imposition to customers from a company geared around convenience and online access is jarring. However, I would definitely use them again for my shipping needs.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Michigan
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
13199468
Quote or Order Cost:
$1460

Car Condition
  • Vehicle was dirty
Company Response
Mark from American Auto Shipping Submitted this response.
Response Date: 2/4/2020 8:03:00 PM
Call Rachel (800) 577-3617 - Thank you for the review, Daryl! A small down payment is an industry standard but we're glad that everything worked out well with your shipment and we hope to hear from you again!