Company Response Review Report Review
Good Agency, Bad Carrier

Kevin Submitted this review about AmeriFreight Car Shipping
Review made Live: 9/1/2010 8:48:00 PM
The customer service by AmeriFreight was top notch. Any time I had a question or problem, they were glad to help. Everything was explained or solved for me. The carrier, Mobile Transport Inc., was not so good. I never got enough notice ahead of time before they said they would pick up the vehicle and they were late with pick up and delivery. There was also a shady request by Mobile Transport to have me mail the payment to the company before the car was delivered. I spoke about the issue with AmeriFreight and the issue was resolved so I would only pay the driver upon delivery. Overall, I appreciated the customer service from AmeriFright, but Mobile Transport made me worry and gave me headaches. If possible, request another carrier. On a positive note, the car did arrive at the destination in good condition.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Georgia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
920601581-TF
Quote or Order Cost:
$1023

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 9/2/2010 6:41:00 AM
Every carrier we use if screened for quality. If a carrier has failed to give us excellent service, the carrier goes through a review process. The order was at the Economy rate which is our standby rate with estimated pickup and delivery dates. If exact dates are needed, we recommend one of our upgraded rates. This order was handled by our Shipping Agent- David, direct line- 678-369-0942.