Company Response Review Report Review
Poor Customer service !

RM Submitted this review about AmeriFreight Car Shipping
Review made Live: 8/4/2010 8:46:00 AM
I used their express service and paid close to $1000 for my car to be transported. They subcontracted to the worst shipping company possible. Pickup was finally arranged on time, but was difficult because the driver didn't speak english !!! The move was the worst. I would mostly blame the transport company as there was no communication as to when my car was coming. It came after 9 days, 5 days after it was supposed to come.
Unfortunately no one at amerifrieght was willing to do much to help. Their repsonse was "that is between you and the shipping company". My point is that if I chose you to handle the shipping and you chose some crap shipping company to do it, it should be your responsiblility. I did not have a choice to choose the shipping company !!!
And then my car showed up dirty and with shoe prints on my leather seats !!
So be careful when you ship with amerifreight. You never know what you end up getting !!!
Most of these reviews here have been compensated, so take it with a grain of salt !.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
920701548-VM
Quote or Order Cost:
$970

Car Condition
  • Vehicle was dirty
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 8/10/2010 2:11:00 PM
We are always disappointed when a customer's shipment becomes a frustration to them. Every customer trusts us with their vehicle shipment and our goal is for not only our team to offer excellent service, but the carrier as well. Every carrier that does not offer excellent service goes through a review to determine if they will be used as a Preferred Carrier with AmeriFreight. During shipment, every customer is given a direct phone number to the carrier as well as to our dispatch office. Our team will do everything possible to assist the customer with the shipment. All carriers are fully insured, so any damage incurred during transit can be submitted as a claim. If any damage is found within 48 hrs of delivery, the AFTA plan will assist in covering that. This order was handled by our Shipping Agent Suzette, direct line- 678-369-2364.